CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS
CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS 8 STEPS CHECKLISTFour Reasons Why Your Team Are Under Performing
Does it seem like your team are just not getting their job done? Is your team doing something completely different to what you want them to do? When you catch yourself listening to your team on the phone, are you disappointed with what you hear? Part of the reason why...
Patient Expectations. What You Need To Know.
The definition of "expectation": A strong belief that something will happen or be the case. Your patients arrive at your practice with an idea of what they think they will expect. When a person has an expectation, it has been created by what they have seen, heard and...
Price Is Important, But When Does It Become Less Important?
This is a very interesting question. When is price less important to you? Yes, that's correct. Price is LESS important when you value what you are paying for, even if it's MORE! I'm sure at some point, you have been in the situation where you were really stretched to...
The Face Of Your Business Is Important But What About The Voice?
Answering phones in every business involves lots of moving parts, and must have a great system to follow. When you call a business, it is usually the first point of contact for you as a customer. You may have already looked up the business online or on social media,...
The Best Time To Contact Your Patient
When is the best time to contact a patient? Anytime is the best time of course. Within reason. The crack of dawn or midnight will not go down well. In the past we have been a little hesitant contacting patients in case it's not the best time for them. We call patients...
Your 2024 Practice Housekeeping. Check Your Appointment Book
It's time to setup your Practice Appointment Book for 2024. A well-managed Appointment Book shows on the faces of your team and your patients. I know it can be difficult to know all your dates for 2024 but try to get onto this ASAP. For your Practice Appointment Book...
The Patient Experience. What You Are Doing Wrong.
The Patient Experience begins at the first personal contact with your Dental Office, with the person you hire to answer your phones. The last point of contact may also be this same person. Do you know how important it is to hire the RIGHT person to be that first point...
Take Control And Step into 2024 The Right Way
It’s that time of the year and as it draws to a close, you think about the year gone by. What you achieved and what you did not achieve. Did you stick to your goals? Maybe you did not set goals and now wish you had. You think about the good and bad and how your...
Do You Want To Help More Of Your Patients? Then Start Doing This.
The DENTAL language your patients understand! Are you speaking the same language as your patients? When your patients understand you and get what you mean, they trust you and follow your advice, suggestions and recommendations. If your patients are not understanding...
Enhancing Your Team’s Ability To Learn
“Learning is the process of acquiring new understanding, knowledge, behaviors, skills, values, attitudes, and preferences.” This is a great definition of learning but there is something missing. With everything we learn we should have a purpose. I often look up...
