An Easy Way To Be A Better Communicator With Your Patients
I’m sure you will all agree that a big part of being an effective communicator is to have fabulous eye contact. Eye contact improves understanding. Eye contact improves connection and eye contact enhances how you communicate with your patients. This is so important in...
Are You Really Helping Your Patients?
It has come to my attention after speaking with many dental practice owners and teams that one of the biggest struggles their team has, is overcoming their fear of selling to patients. Both the dentist and their team have this same struggle. But what is selling...
One Of The Best Ways Not To Forget
Working at the front office of a Dental Practice, is such a great example of multitasking. There are so many parts of what you do every day, including: Answering Phone Calls Follow Up Calls Patient Arrivals Patient Departures Processing Payments Treatment Discussions...
An Untrained Team Is Very Dangerous To You And Your Patients.
A great way to lose a prospective patient is to have a person answering your business phones with no training and skills. This is a recipe for disaster. It may not be obvious straight away, and the fall out is gradual, but eventually your practice numbers will show a...
You Know To Track and Measure Results. What Are You Leaving Out?
I know many of you reading this blog are measuring and tracking lots of numbers in your business. You have all heard over and over again of the importance of measuring and tracking your results. If you want a successful and growing business you track and measure and...
I Want To Help My Patients. How Do I Do This And Not Sound Pushy?
Have you heard one of your team say, “but I can’t force the person on the phone to make an appointment.” What your team are saying is, “I am really struggling to know what to say on the phone, so I can make the caller an appointment! This is a very common struggle...
How To Connect With a Caller Who Is Upset?
Most calls we receive in a Dental Practice are fairly straight forward. We make a connection with the caller, ask questions to find out more and the schedule and confirm an appointment to get everything started. But occasionally there are those calls that are quite...
The Questions You Never Want Your Patient To Call You About
Your patient has scheduled their appointment and just before their appointment they call with these questions. When is my appointment? How long does my appointment go for? What is the appointment for? Which dentist will I be seeing? How much will it cost? So...
6 Ways To Be More Likeable And Why It Is Important In Your Business
Have you noticed that for most people you meet who are likeable, it seems they do it effortlessly? They are just liked by everyone immediately. But being likeable does take effort and thoughtfulness. Likeable people work at being likeable most of the time. To be...
The Beginning Of Your Patient’s Experience. Are You Getting It Right?
First your patient finds you then they speak to you on the phone and make an appointment. They now arrive at your practice for their appointment. This is all the beginning of your patient’s experience. You want to ensure every part of the patient’s experience...
