Learn How To Increase Your Dental Practice Telephone Conversions...

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Learn How To Increase Your Dental Practice Telephone Conversions...

GET YOUR
FREE REPORT NOW >>

A Simple Way To Make Your Patient’s Day

Do you talk with your patients? Do you remember what you spoke about? Start making a note of what you talk to your patients about. I know you take clinical notes and know everything about your patient's teeth, but do you know enough about who your patients are? Do you...

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Six Ways To Be Likeable On The Phone

Have you noticed that for most people you meet who are likeable, it seems they do it effortlessly? They are just liked by everyone immediately. However, if you analyse, you may find this “effortlessness” is not the case. Likeable people work at being likeable most of...

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Are You Excellent, Good Or Average?

When I am training teams to be excellent on the phone and to get excellent results on the phone, I often hear them say that they do this and say that “some of the time”. My question is, why not all of the time? If you do something some of the time in your business...

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My Front Office Is All Over The Place

When Dentists reach out to me for help the one thing I notice that all the offices have in common is no real system. By system I mean a set way things are followed consistently so everything works and is interconnected. A system that is in place, fully understood and...

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If You Have Enough New Patients Then Don’t Read This Blog.

I know converting more calls to appointments is not important to everyone otherwise everyone would be doing something about it. Some dentists have plenty of New Patients and don’t want any more. Some dentists have superstar front office performers who convert nearly...

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Cancellations. Start To Focus On This.

Your team could be thinking this about cancellations. If a patient gives enough notice it is OK. Well is it OK? Your team still has to spend time changing appointments which means this takes time away from more effective and important parts of their day. So really it...

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Never Do This. Always Do This.

Do your team know what they should NEVER do and what they should ALWAYS do for your patients? Once you and your team are clear about the NEVER and ALWAYS with patients, then you can give your patients a memorable and positive experience. When you start thinking about...

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A Difficult Patient Is Really A Difficult Situation

Never ever be abrupt with your patients. I know there are situations when patients seem to be unreasonable and difficult but the reality is that the situation is often about the situation and not about the patient. It takes a very empathetic and caring person to see...

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You Can Very Easily Lose Sight Of This With Your Patients

I recently had the pleasure of enjoying an amazing airline lounge. As I walked in there was a woman ahead of me. To keep things in order there was a roped pathway directing people to the reception desks. The woman didn't quite see the rope and went a different way....

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Are You On The Same Page As Your Patient?

Are you making your patients feel special? Are you making your long term patients feel extra special? Many dentists create what they want to sell, instead of listening to their patients and creating what their patients want to buy. This makes life very difficult for...

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