The Patient Experience begins at the first personal contact with your Dental Office, with the person you hire to answer your phones. The last point of contact may also be this same person. Do you know how important it is to hire the RIGHT person to be that first point...
It’s that time of the year and as it draws to a close, you think about the year gone by. What you achieved and what you did not achieve. Did you stick to your goals? Maybe you did not set goals and now wish you had. You think about the good and bad and how your...
The DENTAL language your patients understand! Are you speaking the same language as your patients? When your patients understand you and get what you mean, they trust you and follow your advice, suggestions and recommendations. If your patients are not understanding...
“Learning is the process of acquiring new understanding, knowledge, behaviors, skills, values, attitudes, and preferences.” This is a great definition of learning but there is something missing. With everything we learn we should have a purpose. I often look up...
We have all been in this situation at some point in our lives, where we didn’t really know what to do, so we made it up as we went along. The problem with this strategy is that most of the time we get it wrong. Having the required skills will always lead you to...