You Will Start Doing This Important Thing Every Day.
Time management in a Dental Office is often a real struggle. I know I used to struggle some times! Front Office teams are frequently asked to add things to their workload, and smile at the same time even when they get worried whether they can do it all! I was in this...
Four Questions You Must Always Ask A New Patient On The Phone
There are a thousand questions to ask a New Patient on the phone but we need to ask the ones that make the difference. Asking the following four questions on the New Patient call will make the difference. “Do you mind if I ask you a few questions first so I can help...
Making It Up As You Go Is Never A Good Idea.
I was watching the last scene in Working Girl, my favourite movie of all time, and Melanie Griffith’s new secretary says to her, “It might be a good idea to go over what you expect of me.” Melanie Griffith’s character Tess smiles and answers, “I don’t expect you to...
2017 Is The Year Of……….
How time flies. 2016 just went by so quickly. It was a year of joy, sadness, anger, laughter, success, failure and hope for many of us, myself included. Sort of like most years but like every year we exaggerate what actually happened so we can aim for an even better...
