Are They Difficult Or Is It a Difficult Situation Ready To Solve?

We have all said this under our breath: “What a difficult patient!” You know the patient… You can’t seem to find a time that suits them. They cancel all the time. You are always following them up. They never want to have all their treatment completed. They are in pain...

Do Your Customers Believe You Are Delivering Great Customer Service?

I’m sure you already know how important it is to all businesses to deliver consistent GREAT CUSTOMER SERVICE. But what if, the Great Customer Service you are delivering is not so great in the eyes of your customers? Are you getting your customer service wrong?...

Excellent Customer Service Tips Just For You

Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...

Are You Leaving Out An Important Part On The Phone Call?

Many of you know by now that I am very passionate about helping teams be the best they can be when they answer phones and speak to their patients. I love helping team members grow and make improvements in how they communicate with patients and get better results for...

Get The Front Office Right Before The Players Start Playing

I heard this line recently while I was watching the commentary on a sports channel. “You Have To Get The Front Office Right Before The Players Start Playing!!!” I love this. This is so true for the Dental Office. Your Front Office is vital to the success of the...

The Importance Of That First Impression At Your Practice

What is a first impression, and what does it mean? We all make first impressions. I may be making one right now as you read this blog. A first impression is what you make when someone meets you for the first time or maybe even see or hear you for the first time. This...

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