A Secret To Communicating With Your Patient
What is effective communication? This is my definition: It’s the transfer of PURPOSEFUL thoughts and ideas to another person that are fully UNDERSTOOD. Does that make sense? Every day and all day in your dental offices you are communicating with your patients,...Everyone In Your Team Needs This Skill
There is so much focus on training Dentists on how to get patients to say yes to treatment. My concern is, what happens next in the Dental Office? So often when a patient says yes to treatment, they leave the practice saying no to the front office team. Now I wouldn’t...Treatment Acceptance STARTS On The Phone
Most of the time when the Phone rings at the Dental Office, the caller has a Dental Issue they are concerned about. With the correct sequence of questions and information, the patient will begin their Treatment Acceptance while they make their appointment. I believe...
Having This Will Make Life So Much Easier
I was recently reading an excellent blog article about a Dental Assistant and her experience starting her new job and the frustrations that she experienced. It started me thinking about all aspects involved in the dental practice. Do we set things up so that...
