Many Teams Get This Wrong When They Answer The Phones

My mother always taught me that it was rude to answer a question with a question. So, I always immediately answered a question with an answer. There is only one problem with this strategy……. When you answer that one question, you have not found out...

Are You Using a Checklist On Your Calls?

Working at the front office of a Dental Practice, is such a great example of multitasking. There are so many parts of what you do every day, including:   Answering Phone Calls Follow Up Calls Patient Arrivals Patient Departures Processing Payments Treatment...

Is The Door To Your Dental Practice Open?

You will be shocked at how many people call your office and do not make an appointment. Why is this happening?   This is the question you need to ask yourself.   Why do people call your office, and hit a brick wall rather than an open door? Well, here is...

The Brutal Facts About That First Impression You Make.

What is a First Impression, and what does it mean? We all make first impressions. I may be making one right now if this is the first time you have read one of my hundreds of blogs! An example of a first impression, is when you meet someone for the first time. This is...

Pin It on Pinterest