When Do You Confirm Your Patients’ Appointments?

The word *confirmed* means: to state with assurance. Why just make an appointment for a patient when you can confirm the appointment at the actual time they make the appointment Making an appointment for a patient involves definite steps. Ensuring the patient is ready...

“I Am The Dentist And I Don’t Want To Upset The Team”

The more I speak to Dentists, the more I realise that they are very anxious about what to say to their Team when they see or hear something not being said correctly on the Phone or with a patient in the Office. The Dentist becomes even more anxious because….. Many of...

I Won’t Call You. You Call Me!

I know it is quite unbelievable, but during a recent phone call to my medical doctors’ office I was given the following instruction. I was inquiring about some test results coming back into the doctors’ office. I was told by the doctors’ receptionists that I needed to...

How To Have Great Systems As Well As Customer Satisfaction

Is everyone in your Dental Office doing what they believe to be their best yet there is no continuity between looking after patients and completing daily tasks? We do need daily systems in the Dental Office but what if these systems, including how we answer the Phone,...

Pin It on Pinterest