Avoid Doing This In Front Of Your Patients
The best advice I ever heard was, “Do not air your dirty laundry in front of your patients.” There are many aspects of your practice you need to keep private. After hearing this, I had a close look at our dental office. What were our patients hearing while they were...Choosing The Right Words For The Right Response
Words are very powerful. You might even say words are powerful weapons that can be used for good as well as evil. When you are speaking on and off the phone to your patients, your goal is to help them. How you verbally communicate with your patients has a direct...Are You Real Or Fake?
Are you a good listener? Or Do you pretend to be listening? It usually doesn’t take people long to realise you are tuned out and don’t really care about what they are saying. Even on a phone call. Maybe someone has done this to you? So, are you an active listener or a...
