Do You Speak The Same Language As Your Patients?

I am sure you have heard people say, “we are on the same page.” When you are successfully connecting with people you are speaking their language. The language they understand immediately! When people understand you and get what you mean, they will trust...

The Four Important Questions To Ask Your Patients If You Want Results

A true conversation is full of questions. When you have a conversation with your patient you need to be the one asking most of the questions? But what questions do you ask? There are four types of questions you should be asking your patients: 1. Open Questions An open...

Does Everyone In Your Team Know How To Be An Effective Communicator?

I know I focus a lot on how your team answer calls in your dental office, but the truth is that every person in your office is speaking to patients at some point, not only the people answering the phones. It is very easy to underestimate the level of communication...

One Question You Need To Ask Yourself.

Do you want to change enough to change? I love talking in riddles. I’m sure you would agree for improvement in your business to happen, changes must happen. You must be ready and willing to change. Your team must also be ready and willing to change. If your team...

Getting Your Patients To Come Back To You

I am sure you hear the word reactivation so often in your Dental Practice. When you contact your patients to reactivate them, what are you really doing? To reactivate means to “restore to a state of activity”. You want to bring your patients back so that they are...

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