

Have You Noticed An Increase In This Number?
You don’t know why or how to stop it but you are seeing an increase in the number of cancelled appointments. What is going wrong? This is a problem happening in many Dental Practices. It is a problem that needs to be looked at very carefully before it gets out of...
Do You Make Good Eye Contact?
Last week I was on my early morning walk, ear-phones in and music turned up. I was in the zone thinking about my day and enjoying the sights of my local area. When I walk I make sure that every person who walks past me gets a hello and a big smile. It is very easy to...