Are You Excellent, Good Or Average?
When I am training teams to be excellent on the phone and to get excellent results on the phone, I often hear them say that they do this and say that “some of the time”. My question is, why not all of the time? If you do something some of the time in your business...Is It OK For Our Patients To Feel Uncomfortable?
The definition of comfortable is to provide physical ease and relaxation. The definition of uncomfortable is to cause or feel slight pain or physical discomfort. When our patients come to our Dental Office we try to reduce any discomfort, but we know there will be...Brick Walls Are Killing Your Dental Practice
A brick wall is a barrier. It is hard to get over, you can fall off when you nearly get to the top and you often can’t hear or see the person on the other side. We build brick walls in our Dental Offices and cause a barrier between us and our patients. The first place...I Cannot Believe How Many Patients Have Not Started Or Finished Their Treatment
It is always a surprise when you print off an Incomplete Treatment Plan Report on your Dental Software and see how many patients have treatment they have not started or finished. This one piece of information sends all Dentists into a spin. I hear Dentists so worried...
