The Glue That Holds Your Practice Together
Many Dentists are confused about whether they need a Practice Manager or not! I used to believe that most dental practices did not need a Practice Manager, even though for many years I was a Practice Manager. Surely, if you have a great team who are fully trained in...What To DO When Your Patient Is Unhappy
I know you do not want to think about your patients ever being unhappy, but even when you are top of your game things can go wrong. Your patients have many things happening in their lives and the last few years have been a challenge for us all, so it is no surprise...Are They Difficult Or Is It a Difficult Situation Ready To Solve?
We have all said this under our breath: “What a difficult patient!” You know the patient… You can’t seem to find a time that suits them. They cancel all the time. You are always following them up. They never want to have all their treatment completed. They are in pain...Do Your Customers Believe You Are Delivering Great Customer Service?
I’m sure you already know how important it is to all businesses to deliver consistent GREAT CUSTOMER SERVICE. But what if, the Great Customer Service you are delivering is not so great in the eyes of your customers? Are you getting your customer service wrong?...
