Getting Your Patients To Come Back To You
I am sure you hear the word reactivation so often in your Dental Practice. When you contact your patients to reactivate them, what are you really doing? To reactivate means to “restore to a state of activity”. You want to bring your patients back so that they are...
Keep Your Cool On The Phone And Do This
It seems lately that the biggest issue in the customer service industry is how to stay cool with your customers. We have seen a few Airlines struggling with customer service and how to deal with conflict. Answering the phone in your business can at times be very...
The Three Fundamentals of a Great Phone Call
Often, when you answer the phone in your Dental Practice you lose sight of “WHY” the person calling has called you in the first place. Remember, all you need to do is three things: Listen carefully Ask the right questions Make the Appointment It’s that simple. Or is...
