This Is Where The Patient Experience Can Begin And End
The Patient Experience begins at the first personal contact at your Dental Office with the person you hire to answer your phones or reply to emails. The last point of contact may also be this same person. Do you know how important it is to hire the RIGHT person to be...
Are You Giving Your Patients The Wrong Message?
When we think about a message in our Dental Office the first thing that often comes to mind is the message that we will leave when we have been trying to get hold of a patient. I want you to think about another type of message. I want you to think about the hidden...
Tell Your Patients This Is How We Will Be Doing Things
I remember over the years that I worked in my Dental Office that there were a number of changes that would happen at the practice. Changes to our team, changes in our office and surgery floor plan, changes when we hired a hygienist for the first time and when our...
