The Best Way To Reactivate Your Patient

I hear the word reactivation so often. When YOU contact YOUR patients to reactivate them, what does it really mean? Reactivate means to “restore to a state of activity”. You want to bring your patients back so that they are active in your appointment book. To me, the...

Four Reasons Why Your Team Are Not Performing Well.

Have you ever said this under your breath? “Why are my team not getting their job done and under-performing?” What you want them to do is different to what they end up doing. You listen to your team answer the phone and you are concerned. You watch and listen to how...

The Surest Way To Keep Your Patients Coming Back To You

Customer service makes the difference in your dental office. Offering amazing customer service is memorable to your patients, gets your patients referring their family and friends, and creates the value your patients are looking for. So what is customer service in a...

5 Questions Your Patient Should NOT be Asking You

Your patients ask many questions prior to their appointment, but they call you a day or two before their appointment and start asking you these questions: When is my appointment? How long does my appointment go for? What is the appointment for? Who will I be seeing?...

Questions You Should Be Asking On the Phone

Do you know what a big responsibility it is for the person who answers the phones in a business? Do you know what responsibility you have given the person who answers the phone in YOUR business. In YOUR Dental Practice? It is a HUGE RESPONSIBILITY! The person...

What You Need So You Do Not Waste Lots Of Money On Marketing

Great your phones are ringing hot, your external marketing is doing it’s thing and driven lots of qualified potential patients to call your office. But there is ONE BIG PROBLEM. You are still not getting enough new patients, or the appointment is made and the...

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