You Can’t Force The Caller To Make An Appointment But You Can Do This.
I recently heard a team member say, “but we can’t force the person on the phone to make an appointment.” What I really heard the team member say was, “I am really struggling to know what to say on the phone, so I can make the caller an appointment.” This is a very...Your Team Could Be Struggling To Swim
“I was thrown in the deep end but it’s all good. I am still swimming.” I heard this recently from a young girl working in the front office of a dental practice. It made me think. Is this happening unintentionally in many other dental offices. Are...The Easiest And Best Way To Make An Appointment
It is so easy to get caught up in the day and lose sight of what you should be doing for your patients. You should be trying your best to make life easy and less confusing for them. I’m a realist, I know there are times when this does not go to plan. But you do...Try This Question With Your Patients
When you work in a Dental Office, ultimately your goal is to help your patients and ensure you are also running your dental business well. You can do both at the same time. To help your patients you want them to decide on and accept necessary care and treatment. You...
