Too Much Information Is Not Always Good
Sometimes when you answer the phone in your Dental Practice you lose sight of “WHY” the person calling has called you in the first place. Remember, all you need to do is three things: Listen carefully Ask the right questions Make the Appointment It is that simple....The Best Way To Reactivate Your Patient
I hear the word reactivation so often. When YOU contact YOUR patients to reactivate them, what does it really mean? Reactivate means to “restore to a state of activity”. You want to bring your patients back so that they are active in your appointment book. To me, the...Four Reasons Why Your Team Are Not Performing Well.
Have you ever said this under your breath? “Why are my team not getting their job done and under-performing?” What you want them to do is different to what they end up doing. You listen to your team answer the phone and you are concerned. You watch and listen to how...
