The Five Senses Patient Experience

“I stepped out of the pouring city rain into the shop. Surprisingly, a glorious waft of coconut and sugar all mixed into one, hit me. The music was lay back, calming and classy. Michael, the owner of the Optometry Shop greeted me with a smile while my eyes flashed...

Excellent Phone Communication Must Include This.

When you answer the phone in a Dental Practice, you always want to be on top of your game with definite steps to follow. Knowing what to say to people on the phone is important. But what about how you sound on the phone? Yes, what you say and ask on every call is...

Three Ways To Help You Stay On Time

Now is the time to stay on time. For many Dental Practices right now your patients who are arriving for their appointments are being asked to wait outside the practice or in their car before they can enter the practice. You all know the reason for this new and...

What Should You Be Focused On Right Now?

What is important right now in your practice? 2020 has been a big year and now is the time to consolidate and take back control of the practice. The time to strike and take action is now. Look at where your business was at the start of 2020 and where it is right now....

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