Are You Faking It?

Are you a good listener? Are you what we call, an ACTIVE LISTENER? Or Do you just pretend to be listening to someone? It usually doesn’t take people long to realise you are tuned out and don’t really care about what they are saying. Maybe someone has done this to you....

Stop Hoping Your Patients Will Turn Up For Their Appointments On Time

There are many challenges running a successful dental practice and making sure patients turn up for their appointment and arrive for their appointment on time is a big one. When patients don’t turn up for their appointment or arrive late for an appointment, it affects...

Welcome 2022. What Will You Be Changing This Year?

Change is inevitable, if you want to grow and get better at whatever you are doing right now. I know you have heard this before and it has become a cliche, but keep reading. The last few years we have had to change and bend and pivot at the hands of this awful virus...

Make 2022 The Year Of Delivering Amazing Customer Service

A recent visit to a restaurant proved to me that if the front or back of your business is not in order and working then you can not deliver Customer Service to your customers and your business will quickly fall apart. There are two important factors in the successful...

The First Point of Contact With Your Patient, That is Overlooked

The Customer Service Experience These are the crucial points of the customer service experience you will be forgiven for, if you slip up. But only if you have built up rapport, familiarity and a connection with your patient right from the start. Trying to get it right...

The Secret Sauce To Convert More Calls To Appoinments

Surely a person who calls your dental office wants an appointment. You would think so. But all you really know for sure is that most people who ring your dental office have a dental problem or concern. The next step is up to you. That is the secret. Making the...

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