How To Achieve Excellence
The definition of excellence is……. the quality of being outstanding or extremely good. Excellence is about being hungry and wanting it. It is about believing you can do it. Excellence is achieved with a plan and learning from those who have the level of excellence you...The Time When You Must Call Your Patient
I often get asked how to word certain emails to patients. Getting the words right when you are sending emails is so important. You want to ensure that the message is correct and you get the outcome you are wanting. But before I dive in and give advice on how to send a...The Reasons Why Your Team Are Underperforming
Have you ever said this under your breath? “Why are my team not getting their job done and under-performing?” What you want them to do is different to what they end up doing. You listen to your team answer the phone and you are concerned. You watch and listen to how...Speaking The Same Language As Your Patient
The DENTAL language they understand! Are you speaking the same language as your patients? When your patients understand you and get what you mean, they trust you and follow your advice, suggestions and recommendations. If your patients are not understanding you right...
