The Two Best Way To Quickly Annoy And Lose Patients
Here’s a question: What are the two best ways to quickly annoy and lose patients? The answer is: Don’t answer your phone straight away or answer the phone like you don’t really care! Let me share a story about what happened to me today. This afternoon I visited my...Four Key Ways To Become Better Communicators In Your Dental Office
I am very big on Dental Office Communication, as you well know. I am not only talking about the communication on the phone and in person with our Patients but with each other in the Dental Office. I am definitely seeing a pattern of poor communication skills in Dental...The Best Way To Make More Appointments Over The Phone
Without confidence and assertiveness your ability to convert new patient enquiries into appointments over the phone is greatly reduced. Most dentists when they are looking for a star team member to answer their phones, tend to FOCUS only on the friendly, polite and...
