No Time To Do What You Need To Do

“I have no time.” We have all said this at some point. Maybe you said this today. Most Dentists I speak with are so time poor it is not funny. Why is this so? After all don’t you work super hard so we can have more time to spend with your family and...

Behind The Curtains Of Your Dental Practice

The best advice I ever heard was, “Do not air your dirty laundry in front of your patients.” There are many aspects of your practice you need to keep private. After hearing this, I had a close look at our dental office. What were our patients hearing while they were...

The 5 Myths of Answering a Phone In a Dental Practice

I wish someone had told me these when I first started working in a dental practice. It’s time to get to the truth and got rid of these myths. Myth Number 1: Anyone can answer a phone Well, I am living proof that this is a myth! No, not anyone can answer the...

NEVER Do This And ALWAYS Do This

To successfully run your business, you need to set the expectation of how your customers are to be treated. Gone are the days of just making it up as you go. Making anything up as you go is never the best strategy. You might as well cross your fingers and hope for the...

My Top 8 Phrases Not To Say To Your Patients

There is such a focus on what to say on the phone with your patients but are you thinking about what you should not be saying to your patients? Here are a few phrases that are being said on the phone calls and should NOT. “That is OK.” If patients call to cancel their...

How To Easily Know What Your Team Are Saying To Your Patients

Have you ever called a business and the person answering the call sounds like a ROBOT? By robot, I mean they sound as if they are just going through the motions, they can’t wait to get you off the phone and don’t even sound like they are listening to a...

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