A Big Reason Why Patients Do Not Go Ahead With Treatment

A Front Office Coordinator asked me what I meant when I asked her, “what gets in your patient’s way of making their appointments?” She believed it was always about money or the appointment time. This made me think. Do we really find out what is getting in the...

This Is What Your Patients Notice

The answer is your patients notice……. EVERYTHING! This is the reason why you need to make sure everything is great! Good enough is just not good enough anymore! You need your Dental Office to be amazing for your patients. How your dental office look makes up a big...

This Type Of Patient Communication On The Phone Is So Important

We do hold the world in our hands. Our hands control so much communication. A colleague of mine who is also a body language expert has got me thinking about hand gestures. Now the first thing that comes to mind is of course all the very rude hand gestures that have...

How You Talk To Your Patient Makes A Big Difference

I was having some small talk with a woman at the airport on last week. There were a few questions, lots of smiles and the conversation ended with a kind farewell. We seemed to make a difference in each other’s day. Big talk or small talk? Dental talk or a chat? What...

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