There Is A Problem On The Phone Call. What Next?
Have you ever received a “Patient Complaint Call”? When someone complains about something it is an opportunity for them to vent their feelings about a situation or maybe even about a person. They are usually annoyed, angry and definitely frustrated by the situation...
You Need To Be Both Of These, When You Are On The Phone With Your Patients
There are two magic ingredients every person needs when they are answering the phone and making calls to patients in a Dental Office. These are: Assertiveness Friendliness If you have one without the other then there is trouble! Now if you are friendly but do not have...
Are You Checking This When Your Patients Ring Your Dental Office?
One of the first things you must do after you have greeted a person on the phone is to find out if they are a New Patient or Existing Patient. This is so important to get right at the beginning of the call. If an existing patient calls your dental office you already...
Once Your Team Knows This Then They Can Really Make A Difference
Setting goals is the key to the success of every business and every individual in your business. Reaching practice goals is how we best help our patients. I talk to teams all the time and it doesn’t take long to see those that lack direction at work and are just going...
