How Take Control On The Phone. What To Do To Get Better Results.

Taking control is often seen to be a negative, domineering and aggressive type of behaviour. We hear people say: “They are such a control freak” or “Stop being so controlling”. On the other hand, not taking control is seen as submissive, annoying, pathetic and...

Do You Leave The Exit Door Open?

Everyone who phones a Dental Office is ringing for help. Our job when we answer the phone in a Dental Office is to help the caller. To properly help the caller we need to ask questions that will guide the caller to the best way we can help them. And that is to make an...

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