Answering the phone in a dental office is about helping people and finding solutions to problems. At the end of the day, have we really helped our patients as much as we should have? It is worthwhile evaluating how we help our patients. Are we only doing what most...
Taking control is often seen to be a negative, domineering and aggressive type of behaviour. We hear people say: “They are such a control freak” or “Stop being so controlling”. On the other hand, not taking control is seen as submissive, annoying, pathetic and...
Everyone who phones a Dental Office is ringing for help. Our job when we answer the phone in a Dental Office is to help the caller. To properly help the caller we need to ask questions that will guide the caller to the best way we can help them. And that is to make an...
I heard this line recently while watching the Footy Show on Channel Nine… “You Have To Get The Front Office Right Before The Players Start Playing!!!” And I thought…. This is so true for the Dental Office. Your Front Office is vital to the success of the Dentists down...