This May Be Holding Your Team Back From Helping Your Patient
Have you heard one of your team say, “but I can’t force the person on the phone to make an appointment.” What your team are saying is, “I am really struggling to know what to say on the phone, so I can make the caller an appointment! This is a very common struggle...Delivering Excellent Customer Service Can Be Like This
Have you ever noticed people in customer service, who appear rushed and distracted? The irony is that the people who are there to give excellent customer service to their customers, are so busy that they forget they are there to serve people and enhance their customer...It Is Important To Get This In The Right Order
What happens next after the patient has been handed over to the front office team? It is very important to get this right at the end of your patient’s appointment. After every appointment your patient should: Leave with a next appointment Pay for the treatment...
