My Top Customer Service Patient Experience Tips

Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent Customer...

This Is Inevitable In Every Business If You Want Growth

Yes I am talking about change. Changes are everywhere. Change is living. Change is about growing. Change is inevitable and inescapable! Change is about transformation and modification. But you still have two choices. To change or not to change. You can plan and...

Are You Asking Your Patients This Question Straight Away?

While you are out and about, sitting in a doctor’s surgery, at the Chiropractor or Physiotherapist, start listening to the calls coming into their office. Listen to how the phones are being answered. Listen to the tone on the call and the questions being asked....

This Is A Good Way To Kill Your Business

OK I am going to get straight to it. I hate even writing this word….. DISCOUNT is the best way to kill your business. You are asked for it and you may have even just given it. So what is DISCOUNT and why do dentists continue to offer it to their patients?...

The Right And Wrong People On Your Team

If you have a team member with awful people skills then do everyone a big favour, and help them find a different career. I know this easier said than done. Having people with no people skills or no attitude to care and serve your patients, is harmful to your patients,...

The Brutal Truth About Dentistry Is……..

What an amazing weekend on the Gold Coast at The Dentistry By Women Forum 2019. Women from all over Australia joined together to share their stories, skills and practice growth with each other. The theme for the day was definitely about the journey we are all on in...

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