The Five Senses Patient Experience

“I stepped out of the pouring city rain into the shop. Surprisingly, a glorious waft of coconut and sugar all mixed into one, hit me. The music was lay back, calming and classy. Michael, the owner of the Optometry Shop greeted me with a smile while my eyes flashed...

Excellent Phone Communication Must Include This.

When you answer the phone in a Dental Practice, you always want to be on top of your game with definite steps to follow. Knowing what to say to people on the phone is important. But what about how you sound on the phone? Yes, what you say and ask on every call is...

Three Ways To Help You Stay On Time

Now is the time to stay on time. For many Dental Practices right now your patients who are arriving for their appointments are being asked to wait outside the practice or in their car before they can enter the practice. You all know the reason for this new and...

What Should You Be Focused On Right Now?

What is important right now in your practice? 2020 has been a big year and now is the time to consolidate and take back control of the practice. The time to strike and take action is now. Look at where your business was at the start of 2020 and where it is right now....

How To Get More Patients Making And Confirming Appointments

I am sure many of you have heard this: It is not what you say it’s how you say it. Yes, it is important HOW you speak to your patients but EQUALLY important, is WHAT you say to your patients. It is what you say and how you say it! Your Team communicates every day with...

10 Important Facts Every Dentist Should Know

Fact #1: “Emergency Treatment is ten times more expensive as care.” said Dr Howard Farran from Dentaltown. Your patients may not know this. It is the same with so many things we neglect and stop paying attention to, we end up having to spend more money to fix it when...

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