Keep Your Cool On The Phone And Do This

It seems lately that the biggest issue in the customer service industry is how to stay cool with your customers. We have seen a few Airlines struggling with customer service and how to deal with conflict. Answering the phone in your business can at times be very...

The Three Fundamentals of a Great Phone Call

Often, when you answer the phone in your Dental Practice you lose sight of “WHY” the person calling has called you in the first place. Remember, all you need to do is three things: Listen carefully Ask the right questions Make the Appointment It’s that simple. Or is...

How To Handle The Difficult Patient

We have all said this under our breath: “What a difficult patient!” You know the patient… You can’t seem to find a time that suits them. They cancel all the time. You are always following them up. They never want to have all their treatment completed. They are in pain...

The Hard Truth About Calls To Your Office

Most of you probably already know what a “call conversion” is. It is a call that comes into your dental office that then becomes an appointment. I like to take this one step further. A call that comes into your dental office that becomes an appointment that is then a...

This Is One Of The Biggest Traps In Your Dental Office

Life in your Dental Office is a busy place with people multi-tasking, following systems, offering the “Ultimate Patient Experience” and all with a very big smile. But unfortunately, you can easily get caught up in the system of the system which often means you lose...

Stop This. Are You a Fake Listener?

Are you a good listener? Or Do you pretend to be listening to someone? It usually doesn’t take people long to realise you are tuned out and don’t really care about what they are saying. Maybe someone has done this to you? Take the time to be an active listener...

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