Everyone In Your Team Needs This Skill

There is so much focus on training Dentists on how to get patients to say yes to treatment. My concern is, what happens next in the Dental Office? So often when a patient says yes to treatment, they leave the practice saying no to the front office team. Now I wouldn’t...

Treatment Acceptance STARTS On The Phone

Most of the time when the Phone rings at the Dental Office, the caller has a Dental Issue they are concerned about. With the correct sequence of questions and information, the patient will begin their Treatment Acceptance while they make their appointment. I believe...

Having This Will Make Life So Much Easier

I was recently reading an excellent blog article about a Dental Assistant and her experience starting her new job and the frustrations that she experienced. It started me thinking about all aspects involved in the dental practice. Do we set things up so that...

Here Is A Great Checklist To Use Every Day At Your Practice

I have written about this before but I am still bewildered by what is so often taken for granted, good manners! Have a look around and you will see a mix of good and bad manners everywhere. There is one bad manner that really gets to me. When you open a door do you...

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