It is quite normal to want to know the price of something before you pay for it. You value your money, you work hard for it and times are getting tough for many people right now. Then why do we get annoyed when people call our dental office asking about the cost of...
When your patients come out to the front desk you presume they are ready to make their next appointment. The Dentist or dental assistant lets you know what the next step is with the patient’s treatment and care and you make an appointment for them. Easy and straight...
“The art of persuasion refers to the ability to change people’s minds, and sometimes their behaviors as well, without force, coercion, deception, or manipulation.” Google search Persuasion is changing someone’s mind in a positive way that is good not evil. Is being...
I heard this line recently while I was watching the commentary on a sports channel. “You Have To Get The Front Office Right Before The Players Start Playing!!!” I love this. This is so true for the Dental Office. Your Front Office is vital to the success of the...
Many Dentists are confused about whether they need a Practice Manager or not! I used to believe that most dental practices did not need a Practice Manager, even though for many years I was a Practice Manager. Surely, if you have a great team who are fully trained in...
Lately there has been a lot of chat about what to do when multiple phone calls are coming into a dental office. Ultimately the goal is to answer and offer solutions to all of our callers but in a busy practice this can be a challenge. The best solution is: “If you...