You Could Be Developing a Bad Habit With Your Patients

” I am just calling to cancel my appointment,” says your patient. “That’s okay. Thank you for letting us know,” says your team. No cancellation is okay, but there are times when patients do need to cancel their appointments and right now...

Learn How To Increase Your Dental Practice Telephone Conversions.

I often get asked, how I quickly and easily I doubled my New Patient call conversions and doubled the size of our Dental Practice along the way. I am a former primary school teacher who worked in and owned a dental practice with my husband, the Dentist. We were...

Choose This Person To Answer Your Phones

Most of your patients make an appointment with you over the phone. A person chooses to call your practice and then it all starts. The patient relationship begins on that very first phone call. So, it makes sense to have your very best communicator answering your...

One Small Change Can Make All The Difference

Part of being an effective communicator is to have fabulous eye contact. Eye contact at the same level is even better. You need to decide are you going to be sit or stand when you communicate with your patient? When I visit Dental Offices I am always intrigued when I...

You Could Be Stopping Your Patients From Going Ahead With Treatment.

You have been looking at your appointment book wondering why your patients are cancelling and changing appointments. Does this sound familiar? No I haven’t been secretly recording you!!! Part of the reason this is happening is that you end up helping your patients...

The Right People To Have On Your Team

Right now your whole team have been put to the test. Teams have had to step up and show what they are made of. Some have shown they are loyal and steadfast while others have failed! Your team have had to be flexible and think outside the box and you may have had...

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