Giving 6 Star Service On The Phone is Easy.

I am often asked how do you give excellent customer service on the phone. The answer is very easily. The best customer service is when a call becomes an appointment. You just need to have the right type of attitude and language to use with patients. The biggest...

Your Team Need To Know This

I am amazed at the high level of clinical knowledge Dentists have. There are so many clinical courses available to you like never before. I see you add your expertise to your website and social media. This sets you apart from the rest, as the dentist who has a...

The Two Things Your Patient Should Do After Their Appointment

No, it’s not say goodbye and head to the bathroom! Even though this is exactly what most patients do. After every appointment your patient should leave: With a next appointment Pay for the appointment they have just had.   Simple and easy to do. Now the tricky...

A Secret To Converting More Calls To Appointments

Surely a person who calls your dental office wants an appointment. You would think so. But all you really know for sure is that most people who ring your dental office have a dental problem or concern. The next step is up to you. That is the secret. Making the...

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