

Everyone Deserves The Opportunity To Change Their Mind.
Everyone deserves the opportunity to change their mind. Now, I know you might be thinking that I’m referring to the patient who calls to cancel their appointment for what they often believe is a very good reason. Well, yes, I am referring to this patient. But, you...
When On The Phone, Less Is More
Have you ever been on the phone or even at a party and finally realised the person you are talking to has not had a chance to get a word in? Good. I am not glad that you have done this but I am so glad that you realised. When I visit businesses who use the phone as...