Everyone Deserves The Opportunity To Change Their Mind.
Everyone deserves the opportunity to change their mind. Now, I know you might be thinking that I’m referring to the patient who calls to cancel their appointment for what they often believe is a very good reason. Well, yes, I am referring to this patient. But, you...
When On The Phone, Less Is More
Have you ever been on the phone or even at a party and finally realised the person you are talking to has not had a chance to get a word in? Good. I am not glad that you have done this but I am so glad that you realised. When I visit businesses who use the phone as...
Handling The Shopper Call: “How Much Does It Cost?”
“How much does it cost?” This question can often be the first thing a caller will ask. This one initial question causes the Front Office Person to prejudge the caller as “a shopper”. They immediately let the caller know the fee straight away, presuming the caller...
