Do You Really Need To Know Your Numbers?
I was talking this week to two dentists about their front office and how they believed their front office was going when it comes to answering the phone. Their answers to my questions were each very different. One dentist said he believed that his front office team...
How Do You Stop Those Last Minute Cancellations?
Do you have patients that cancel at the last minute? Last minute cancellations are very disruptive to your Appointment Book and Dental Office Day. I received an email only a few days ago from a dentist concerned about this. Does this concern you? It is important to...
Who Should Be Answering Your Dental Office Phone?
Is a smiling friendly person enough to answer your phone? Who should be answering your phone in your Dental Practice? Who should we be hiring? Is a friendly, smiling and kind person who has worked the front office in another Dental Practice previously, enough? Well I...
