

The Hard Truth About Calls To Your Office
Most of you probably already know what a “call conversion” is. It is a call that comes into your dental office that then becomes an appointment. I like to take this one step further. A call that comes into your dental office that becomes an appointment that is then a...
This Is One Of The Biggest Traps In Your Dental Office
Life in your Dental Office is a busy place with people multi-tasking, following systems, offering the “Ultimate Patient Experience” and all with a very big smile. But unfortunately, you can easily get caught up in the system of the system which often means you lose...
Stop This. Are You a Fake Listener?
Are you a good listener? Or Do you pretend to be listening to someone? It usually doesn’t take people long to realise you are tuned out and don’t really care about what they are saying. Maybe someone has done this to you? Take the time to be an active listener...