CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS
8 STEP CHECKLIST

CLICK HERE TO DOWNLOAD NOW

CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS 8 STEPS CHECKLIST

CLICK HERE TO DOWNLOAD NOW

Are You Faking It?

Are you a good listener? Are you what we call, an ACTIVE LISTENER? Or Do you just pretend to be listening to someone? It usually doesn’t take people long to realise you are tuned out and don’t really care about what they are saying. Maybe someone has done this to you....

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Welcome 2022. What Will You Be Changing This Year?

Change is inevitable, if you want to grow and get better at whatever you are doing right now. I know you have heard this before and it has become a cliche, but keep reading. The last few years we have had to change and bend and pivot at the hands of this awful virus...

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Make 2022 The Year Of Delivering Amazing Customer Service

A recent visit to a restaurant proved to me that if the front or back of your business is not in order and working then you can not deliver Customer Service to your customers and your business will quickly fall apart. There are two important factors in the successful...

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The Secret Sauce To Convert More Calls To Appoinments

Surely a person who calls your dental office wants an appointment. You would think so. But all you really know for sure is that most people who ring your dental office have a dental problem or concern. The next step is up to you. That is the secret. Making the...

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Why It Is Important To Know Your Patients’ Stories.

You have one and your patients have one. A story! And they are all worth sharing. We all learn so much from our stories. Some people have many stories and they are excited about sharing them. Others are less inclined to want to share their story unless asked. We learn...

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A Bad Question To Ask a Person Calling Your Practice

There are a number of questions not to ask your patient but my all time least favourite is….. “Have you been here before?” Why is this such a bad question to ask? Because you might as well say….. ““Who are you?” “I don’t remember who you are?” And what your patient...

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A New Epidemic Is Starting To Happen

What a crazy year it has been so far, with numerous lock downs and restrictions on what dental treatment you can and cannot do. During this time there have been so many patients urgently wanting appointments, some you have been able to see and others you have not!...

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