The Benefits Of Excellent Phone Etiquette

Some people say etiquette is rather old fashioned when it comes to the modern relaxed world we live in today. Unfortunately for many people and many businesses, they have totally thrown out etiquette believing it is not important. Etiquette is a big part of the...

How To Help Your Patients Say Yes

There is so much focus on training Dentists on how to get patients to say yes to treatment. My concern is, what happens next in the Dental Office? So often when a patient says yes to treatment, they leave the practice saying no to the front office team. Now I wouldn’t...

You May Not Even Be Aware Of This

The best advice I ever heard was, “Do not air your dirty laundry in front of your patients.” There are many aspects of your practice you need to keep private. After hearing this, I had a close look at our dental office. What were our patients hearing while they were...

Who Are The Highly Effective Communicators in Your Team?

I know I focus a lot on how your team answer calls in your dental office, but the truth is that every person in your office is speaking to patients at some point, not only the people answering the phones. It is very easy to underestimate the level of communication...

Pin It on Pinterest