Are You Excellent, Good Or Average?
When I am training teams to be excellent on the phone and to get excellent results on the phone, I often hear them say that they do this and say that “some of the time”. My question is, why not all of the time? If you do something some of the time in your business...My Front Office Is All Over The Place
When Dentists reach out to me for help the one thing I notice that all the offices have in common is no real system. By system I mean a set way things are followed consistently so everything works and is interconnected. A system that is in place, fully understood and...If You Have Enough New Patients Then Don’t Read This Blog.
I know converting more calls to appointments is not important to everyone otherwise everyone would be doing something about it. Some dentists have plenty of New Patients and don’t want any more. Some dentists have superstar front office performers who convert nearly...Cancellations. Start To Focus On This.
Your team could be thinking this about cancellations. If a patient gives enough notice it is OK. Well is it OK? Your team still has to spend time changing appointments which means this takes time away from more effective and important parts of their day. So really it...
