The Difference Will Make All The Difference
When New Patients call your Dental Office what do you say to them to set you apart from the other Offices they may have already called? What do you think happens when the New Patient calls your Dental office and is told the same generic information they only just...“How Long Do I Need To Spend On The Phone?”
I was recently asked by a Dental Office Team Member: “How long should I spend on the phone with a patient or New Patient enquiry?” I thought about this question for a while thinking I needed to give an actual amount of time or there must be some sort of equation to...How Do You Know If Your Dental Office Phone Is Being Answered Correctly?
Have you ever listened to how your Front Office people are answering your Dental Office phone? Which Dentist has time to be listening to calls coming into the Dental Office? In reality, don’t the patients come in to see the Dentist not the person taking the calls?...The Power of Referring to a Higher Authority
Over the years of helping my patients make appointments, I have found myself often referring to a Higher Authority. The Dentist……… Using and presenting the Dentist as a Higher Authority is always very helpful when making appointments over the phone...
