Does Your Patient Want A Lime Or A Green Lemon?”

Have you ever had a patient call your Dental Office enquiring about something that doesn’t seem to make sense or that you don’t understand? Were you able to help the caller and find a solution for them as well as make an appointment? In most Dental Offices a call that...

The Difference Will Make All The Difference

When New Patients call your Dental Office what do you say to them to set you apart from the other Offices they may have already called? What do you think happens when the New Patient calls your Dental office and is told the same generic information they only just...

“How Long Do I Need To Spend On The Phone?”

I was recently asked by a Dental Office Team Member: “How long should I spend on the phone with a patient or New Patient enquiry?” I thought about this question for a while thinking I needed to give an actual amount of time or there must be some sort of equation to...

The Power of Referring to a Higher Authority

Over the years of helping my patients make appointments, I have found myself often referring to a Higher Authority. The Dentist……… Using and presenting the Dentist as a Higher Authority is always very helpful when making appointments over the phone...

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