Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...
Many Teams Get This Wrong When They Answer The Phones
My mother always taught me that it was rude to answer a question with a question. So, I always immediately answered a question with an answer. There is only one problem with this strategy....... When you answer that one question, you have not found out anything else,...
Are You Using a Checklist On Your Calls?
Working at the front office of a Dental Practice, is such a great example of multitasking. There are so many parts of what you do every day, including: Answering Phone Calls Follow Up Calls Patient Arrivals Patient Departures Processing Payments Treatment...
Is The Door To Your Dental Practice Open?
You will be shocked at how many people call your office and do not make an appointment. Why is this happening? This is the question you need to ask yourself. Why do people call your office, and hit a brick wall rather than an open door? Well, here is...
The Brutal Facts About That First Impression You Make.
What is a First Impression, and what does it mean? We all make first impressions. I may be making one right now if this is the first time you have read one of my hundreds of blogs! An example of a first impression, is when you meet someone for the first time. This is...
Caring For Your Patients During a Lockdown
LOCKDOWN has become a dirty word! We hate them and we are sick of them, but this is what we must do, or believe we must do! Caring for your patients during this time is a bit of a minefield. If you see your patients right now for dental treatment and care, do you run...
The Reasons Why Your Team Have Trouble Taking Action
I have worked with many teams over the years and there are teams and individuals who really get what they learn and how to put it all into action at the practice and help with the growth of the practice. These individuals and teams are clear about their responsibility...
My Hot Tips For Delivering Wow Customer Service
Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...
How To Answer The Questions People Ask When They Call Your Dental Practice
Wouldn't it be great if everyone that called your dental office asked this question: "Can I please make an appointment?" You would immediately find out what type of appointment they needed, what their dental problem and concern is and then ask if they would prefer a...
Lockdown Communication With Your Patients
During the COVID Lockdowns, make as many outgoing calls to your patients as possible. Call patients to reschedule their treatment and care before they call you. Reschedule your patients where possible even if you don't know for sure whether the lockdown, is going to...
10 Facts You May Not Know
Fact #1: "Emergency Treatment is ten times more expensive as care." said Dr Howard Farran from Dentaltown. Your patients may not know this. I didn't know this. It is the same with so many things we neglect and stop paying attention to, we end up having to spend more...
