CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS
CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS 8 STEPS CHECKLISTA Bad Question To Ask a Person Calling Your Practice
There are a number of questions not to ask your patient but my all time least favourite is….. “Have you been here before?” Why is this such a bad question to ask? Because you might as well say….. ““Who are you?” “I don’t remember who you are?” And what your patient...
There Is Nothing Funny About Going To The Dentist, Or Is There?
Laughter is the magic ingredient for a great life! Research has shown that if you do this everyday you are healthier, people love to be with you and you make people feel great! Laughter is so important in our Dental Office with our team and our patients. I know there...
A New Epidemic Is Starting To Happen
What a crazy year it has been so far, with numerous lock downs and restrictions on what dental treatment you can and cannot do. During this time there have been so many patients urgently wanting appointments, some you have been able to see and others you have not!...
The Best Way To Handle A Patient Complaint Call
Have you ever received a “Patient Complaint Call”? When someone complains about something it is an opportunity for them to vent their feelings about a situation or maybe even about a person. They are usually annoyed, angry and definitely frustrated by the situation...
The Never And Always In Your Dental Practice
Does your team know what they should NEVER do and what they should ALWAYS do for patients? Once you and your team are clear about the NEVER and ALWAYS with patients, then you can give your patients a memorable and positive experience. When you start thinking about...
Do You Know The Number Of New Patient Calls You Had Today?
Everyone who calls your dental office has already partly chosen you as their dentist. Something influenced them to choose to call you in the first place. It was either your fabulous website and SEO or a friend referred them after telling them how wonderful you are or...
People Skills Are Mandatory In A Dental Practice
If you have a team member with awful people skills then do everyone a big favour, and help them find a different career. I know this easier said than done. Having people with no people skills or no attitude to care and serve your patients, is harmful to your patients,...
One Of The Best Ways To Stay In Touch With Your Patients
Have you been keeping in touch with your patients? More than ever people are screaming out for contact and support. Your patients are especially needing this right now. One of the easiest ways to keep in touch with your patients is through social media. So many of...
Why Do I have Trouble Keeping My Team Members?
I speak to many dentists each week and there are two question I get asked, over and over again. "Why do team members only stay at the practice for a short time? How do I hang on to my team?' Dentists and business owners are scratching their heads, wondering what is...
This Is How I was Able To Easily Turn More Calls Into Kept Appointments
I often get asked, how I quickly and easily I doubled my New Patient call conversions and doubled the size of our Dental Practice along the way. I am a former primary school teacher who worked in and owned a dental practice with my husband, the Dentist. We were...
