CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS
CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS 8 STEPS CHECKLISTI Want To Help My Patients. How Do I Do This And Not Sound Pushy?
Have you heard one of your team say, “but I can’t force the person on the phone to make an appointment.” What your team are saying is, “I am really struggling to know what to say on the phone, so I can make the caller an appointment! This is a very common struggle...
How To Connect With a Caller Who Is Upset?
Most calls we receive in a Dental Practice are fairly straight forward. We make a connection with the caller, ask questions to find out more and the schedule and confirm an appointment to get everything started. But occasionally there are those calls that are quite...
The Questions You Never Want Your Patient To Call You About
Your patient has scheduled their appointment and just before their appointment they call with these questions. When is my appointment? How long does my appointment go for? What is the appointment for? Which dentist will I be seeing? How much will it cost? So...
6 Ways To Be More Likeable And Why It Is Important In Your Business
Have you noticed that for most people you meet who are likeable, it seems they do it effortlessly? They are just liked by everyone immediately. But being likeable does take effort and thoughtfulness. Likeable people work at being likeable most of the time. To be...
The Beginning Of Your Patient’s Experience. Are You Getting It Right?
First your patient finds you then they speak to you on the phone and make an appointment. They now arrive at your practice for their appointment. This is all the beginning of your patient’s experience. You want to ensure every part of the patient’s experience...
How To Easily Talk With Your Patient To Make a Lasting Connection
To really help your patients effectively you need to first be able to talk easily with them. Talking WITH your patient is different to talking TO your patient. You want ALL communication with your patient to be a discussion where your patient actually does more...
This One Big Mistake Is Losing You Many Patients
It is quite normal to want to know the price of something before you pay for it. You value your money, you work hard for it and times are getting tough for many people right now. Then why do we get annoyed when people call our dental office asking about the cost of...
Does Your Patient Have a Clear Next Step?
When your patients come out to the front desk you presume they are ready to make their next appointment. The Dentist or dental assistant lets you know what the next step is with the patient’s treatment and care and you make an appointment for them. Easy and straight...
Guiding Your Patient In The Right Direction. How And When To Do It.
“The art of persuasion refers to the ability to change people’s minds, and sometimes their behaviors as well, without force, coercion, deception, or manipulation.” Google search Persuasion is changing someone’s mind in a positive way that is good not evil. Is being...
A Successful Practice Gets This Right
I heard this line recently while I was watching the commentary on a sports channel. “You Have To Get The Front Office Right Before The Players Start Playing!!!” I love this. This is so true for the Dental Office. Your Front Office is vital to the success of the...
