Your telephone, as a way to communicate with your patients, has never been as important as it is right now. Our world has been rocked and we are all scrambling to know what to do and more importantly what to say to our patients. Even from the time I post this blog and...

Every year I post this blog, the blog I wrote in memory of my father passing from this Earth! My Father was a man who often went under the radar but contributed greatly to the people who were in his life and people he met along the journey. In memory of my Dad. Four...

I recently heard a team member say, “but we can’t force the person on the phone to make an appointment.” What I really heard the team member say was, “I am really struggling to know what to say on the phone, so I can make the caller an appointment.” This is a very...

There is so much talk lately about the importance of building rapport with patients, developing a relationship with your patient and making a connection with your patient. This is fabulous but when and how do you do this? If you believe that the time to build a...

Communication is the ability to be heard and understood. Wouldn't you agree? The outcome of communication is a response of some sort either verbal or with an action. From time to time communication can fail and fall down. I know this because it happens to me from time...