Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...The Best Way To Reactivate Your Patient
I hear the word reactivation so often. When YOU contact YOUR patients to reactivate them, what does it really mean? Reactivate means to “restore to a state of activity”. You want to bring your patients back so that they are active in your appointment book. To me, the...
Four Reasons Why Your Team Are Not Performing Well.
Have you ever said this under your breath? “Why are my team not getting their job done and under-performing?” What you want them to do is different to what they end up doing. You listen to your team answer the phone and you are concerned. You watch and listen to how...
The Surest Way To Keep Your Patients Coming Back To You
Customer service makes the difference in your dental office. Offering amazing customer service is memorable to your patients, gets your patients referring their family and friends, and creates the value your patients are looking for. So what is customer service in a...
5 Questions Your Patient Should NOT be Asking You
Your patients ask many questions prior to their appointment, but they call you a day or two before their appointment and start asking you these questions: When is my appointment? How long does my appointment go for? What is the appointment for? Who will I be seeing?...
Questions You Should Be Asking On the Phone
Do you know what a big responsibility it is for the person who answers the phones in a business? Do you know what responsibility you have given the person who answers the phone in YOUR business. In YOUR Dental Practice? It is a HUGE RESPONSIBILITY! The person...
What You Need So You Do Not Waste Lots Of Money On Marketing
Great your phones are ringing hot, your external marketing is doing it's thing and driven lots of qualified potential patients to call your office. But there is ONE BIG PROBLEM. You are still not getting enough new patients, or the appointment is made and the...
A Critical Mistake When Speaking With An Existing Patient On a Phone Call
When people call your office, I know your team find out their name then immediately ask if they are a New Patient or Existing patient. "Hi John, how are you today? When was your last appointment with us?" This is the best question to ask every caller to determine if...
No Time To Do What You Need To Do
"I have no time." We have all said this at some point. Maybe you said this today. Most Dentists I speak with are so time poor it is not funny. Why is this so? After all don't you work super hard so we can have more time to spend with your family and friends and...
Behind The Curtains Of Your Dental Practice
The best advice I ever heard was, “Do not air your dirty laundry in front of your patients.” There are many aspects of your practice you need to keep private. After hearing this, I had a close look at our dental office. What were our patients hearing while they were...
The 5 Myths of Answering a Phone In a Dental Practice
I wish someone had told me these when I first started working in a dental practice. It's time to get to the truth and got rid of these myths. Myth Number 1: Anyone can answer a phone Well, I am living proof that this is a myth! No, not anyone can answer the phone. I...
