Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...This Is What Your Patients Really Care About
What do your patients really care about? Patients care mostly about themselves. Your patients want to know what is in it for them. If you are trying to only build the quality of the dentistry you have to offer with your patients, you are getting it wrong. Trying to...
Have You Thrown Out Good Old-Fashioned Customer Service?
It is a fact that if you can help make people feel good you will be more successful with your patients. It seems easy and guess what? It is. Over the years working in my Dental Practice and now working with many other Dental Practices, I soon worked out that the small...
What Gets In The Way Of Your Patients Making Their Appointments?
A Front Office Coordinator asked me what I meant when I asked her, “what gets in your patient’s way of making their appointments?” She believed it was always about money or the appointment time. This made me think. Do we really find out what is getting in the way of...
How To Easily Change The Behaviour Of Your Patients.
Most Dentists I know do amazing dentistry and love what they do. I think they are all brilliant! One of the biggest challenges I see Dentists facing, is having the communication skills to match the dentistry they offer their patients. Being a successful dentist is not...
The Best Way To Increase Your Team’s Performance
You all know by now there are so many parts of the day when it comes to running a successful Dental Practice. There are daily routines that must be completed and important tasks that cannot be left out. With so much to do each day, how do you ensure you don't leave...
The Five Senses Patient Experience
“I stepped out of the pouring city rain into the shop. Surprisingly, a glorious waft of coconut and sugar all mixed into one, hit me. The music was lay back, calming and classy. Michael, the owner of the Optometry Shop greeted me with a smile while my eyes flashed...
Excellent Phone Communication Must Include This.
When you answer the phone in a Dental Practice, you always want to be on top of your game with definite steps to follow. Knowing what to say to people on the phone is important. But what about how you sound on the phone? Yes, what you say and ask on every call is...
Three Ways To Help You Stay On Time
Now is the time to stay on time. For many Dental Practices right now your patients who are arriving for their appointments are being asked to wait outside the practice or in their car before they can enter the practice. You all know the reason for this new and...
What Should You Be Focused On Right Now?
What is important right now in your practice? 2020 has been a big year and now is the time to consolidate and take back control of the practice. The time to strike and take action is now. Look at where your business was at the start of 2020 and where it is right now....
How To Get More Patients Making And Confirming Appointments
I am sure many of you have heard this: It is not what you say it’s how you say it. Yes, it is important HOW you speak to your patients but EQUALLY important, is WHAT you say to your patients. It is what you say and how you say it! Your Team communicates every day with...
