CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS
CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS 8 STEPS CHECKLISTPutting Customers First: Strategies To Stay Focused on Their Needs
Have you ever noticed people in customer service, who appear rushed and distracted? The irony is that the people who are there to give excellent customer service to their customers, are so busy that they forget they are there to serve people and enhance their customer...
Why Effective Communication Is Essential For Your Practice’s Success
I know I focus a lot on how your team answer calls in your dental office, but the truth is that every person in your office is speaking to patients at some point, not only the people answering the phones. It is very easy to underestimate the level of communication...
Is Your Patient’s Next Step Clear and Simple or Confusing and Overwhelming?
When your patients come out to the front desk you presume they are ready to make their next appointment. The Dentist or dental assistant lets you know what the next step is with the patient’s treatment and care and you make an appointment for them. Easy and straight...
How To Find Out What Is Important To Your Patients
Did you know that your prospective patients calling your dental practice, have their own checklist? A checklist that they are ticking off before they choose to come in and see you as their dentist. I’m sure you would agree that on this checklist is finding out the...
You Could Be Driving Your Patients Away. What To Look Out For.
The DENTAL language your patients understand! Are you speaking the same language as your patients? When your patients understand you and get what you mean, they trust you and follow your advice, suggestions and recommendations. If your patients are not understanding...
Delivering Delight: The Key to Exceptional Customer Service
Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...
Boost Your Business: Why a Reliable Phone System is Key to Success.
I am always shocked to find so many dental offices who have an outdated phone system yet they have state of the art equipment in their surgery! I get the need to have the latest techniques and ways to provide your patients with the latest technology to create those...
Your Team Are Onstage At The Practice So Always Be Careful What You Say
The best advice I ever heard was, “Do not air your dirty laundry in front of your patients.” There are many aspects of your practice you need to keep private. After hearing this, I had a close look at our dental office. What were our patients hearing while they were...
An Easy Way To Be A Better Communicator With Your Patients
I’m sure you will all agree that a big part of being an effective communicator is to have fabulous eye contact. Eye contact improves understanding. Eye contact improves connection and eye contact enhances how you communicate with your patients. This is so important in...
Are You Really Helping Your Patients?
It has come to my attention after speaking with many dental practice owners and teams that one of the biggest struggles their team has, is overcoming their fear of selling to patients. Both the dentist and their team have this same struggle. But what is selling...
