Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...The Second Problem I Hear Dentists Complain About.
Last week I wrote about Dentists having no time to do dentistry, run their business and keep everyone happy! Dentists are also very concerned that they just don't have enough New Patients. I know because many Dentists tell me this! They are looking for a solution to...
read more3 Major Concerns For Dentists This Year
You are trying hard to run your business and keep your patients happy but you are still struggling to get it right. Does this sound like you? Do you hear other dentists saying the same thing to you? I want to share with you three of the problems I hear dentists talk...
read moreA Simple Way To Make Your Patient’s Day
Do you talk with your patients? Do you remember what you spoke about? Start making a note of what you talk to your patients about. I know you take clinical notes and know everything about your patient's teeth, but do you know enough about who your patients are? Do you...
read moreSix Ways To Be Likeable On The Phone
Have you noticed that for most people you meet who are likeable, it seems they do it effortlessly? They are just liked by everyone immediately. However, if you analyse, you may find this “effortlessness” is not the case. Likeable people work at being likeable most of...
read moreAre You Excellent, Good Or Average?
When I am training teams to be excellent on the phone and to get excellent results on the phone, I often hear them say that they do this and say that “some of the time”. My question is, why not all of the time? If you do something some of the time in your business...
read moreMy Front Office Is All Over The Place
When Dentists reach out to me for help the one thing I notice that all the offices have in common is no real system. By system I mean a set way things are followed consistently so everything works and is interconnected. A system that is in place, fully understood and...
read moreIf You Have Enough New Patients Then Don’t Read This Blog.
I know converting more calls to appointments is not important to everyone otherwise everyone would be doing something about it. Some dentists have plenty of New Patients and don’t want any more. Some dentists have superstar front office performers who convert nearly...
read moreCancellations. Start To Focus On This.
Your team could be thinking this about cancellations. If a patient gives enough notice it is OK. Well is it OK? Your team still has to spend time changing appointments which means this takes time away from more effective and important parts of their day. So really it...
read moreNever Do This. Always Do This.
Do your team know what they should NEVER do and what they should ALWAYS do for your patients? Once you and your team are clear about the NEVER and ALWAYS with patients, then you can give your patients a memorable and positive experience. When you start thinking about...
read moreA Difficult Patient Is Really A Difficult Situation
Never ever be abrupt with your patients. I know there are situations when patients seem to be unreasonable and difficult but the reality is that the situation is often about the situation and not about the patient. It takes a very empathetic and caring person to see...
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