Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...How To Get Your Patient To Show Up And Be On Time
There are many challenges running a successful dental practice and making sure patients turn up for their appointment and arrive for their appointment on time is a big one. When patients don't turn up for their appointment or arrive late for an appointment, it affects...
I Wish I Could Bottle This For You
"If you are SURE others will be SURE about your words. As soon as you sound UNSURE, then people WILL doubt you." This was a quick message I posted on facebook a few weeks ago. I posted this after I had been listening to a number of people both in and out of the Dental...
You Need To Know This About Every One Of Your Patients
When you see a patient for the first time there is so much you need to know before you can start treatment. You look at the appointment that has been confirmed in the Appointment Book, you get the appointment description and maybe a few notes regarding the patients...
These Are The People We All Need In Our Lives Right Now And Always.
As I sit in my home praying for no wind, low temperatures and rain during the bush fires that are 30km away, and have ravaged many parts of Australia, I am reminded of the human spirit and what many people are made of. At this awful moment in the history of Australia,...
The Small Changes That Will Skyrocket Your Practice In 2020
Can you believe we are about to enter the year 2020? A new year usually means a whole bunch of resolutions you make on New Year's Day both personal and for your business and most of them you will never keep or achieve. Sorry to be so blunt! If it makes you feel a...
Bad Customer Service. This Should Never Happen.
I know I have written about this happening over and over again in the delivery of amazing customer service or should I say, the delivery of bad customer service. You may know what it is. Yes, it's chit chat among the team at the expense of serving and caring for...
Are You Getting This Right?
The Patient Experience begins at the first personal contact with your Dental Office, with the person you hire to answer your phones. The last point of contact may also be this same person. Do you know how important it is to hire the RIGHT person to be that first point...
If Your Team Are Feeling This Then Here Is What To Do.
Have you heard one of your team say, “but I can’t force the person on the phone to make an appointment.” What your team are saying is, “I am really struggling to know what to say on the phone, so I can make the caller an appointment! This is a very common struggle...
One Question You Need To Get Right With Your Patients
There are a number of questions not to ask your patient but my all time least favourite is….. “Have you been here before?” Why is this such a bad question to ask? Because you might as well say….. ““Who are you?” “I don’t remember who you are?” And what your patient...
One Of The Best Ways To Set Yourself Apart From The Rest
Setting yourself apart and having a point of difference in your business has never been as important as it is right now. So how do you set yourself apart from the rest? I believe an easy and quick way to have an amazing difference is to get the first phone call to...
