Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...My Top 8 Phrases To Not Say To Your Patients
There is such a focus on what to say on the phone with your patients but are you thinking about what you should not be saying to your patients? Here are a few phrases that are being said on the phone calls and should NOT. “That is OK.” If patients call to cancel their...
How To Easily Know What Your Team Are Saying To Your Patients
Have you ever called a business and the person answering the call sounds like a ROBOT? By robot, I mean they sound as if they are just going through the motions, they can't wait to get you off the phone and don't even sound like they are listening to a word you are...
Very Interesting Stats To Look At
I am always looking at statistics and how they relate to your Dental Practice. Tracking and Measuring gives you so much vital information about the health of your business, yet many Dental Practices do not Measure and Track very much at all. Have you ever thought...
Time to Set These Up In Your Practice
Many Dental Offices are back starting their 2021 today. A new year means a "fresh start" to many people. A fresh start can mean, letting go of what DID NOT work in 2020 and looking for a new direction that is easier, has less headaches and will give you better...
Would You Rather Be Excellent, Good Or Just Average?
The definition of excellence is....... the quality of being outstanding or extremely good. Excellence is about being hungry and wanting it. It is about believing you can do it. Excellence is achieved with a plan and learning from those who have the level of excellence...
What Will Your Patients Remember About You After This Year?
It's that time of the year and as it draws to a close, we all start to think about the year gone by, what happened good and bad and how your business has grown or not. Did you get it right or did you get it wrong? 2020 has been a real test for all of us and I am sure...
The Best Strategy When You Have an Unhappy Patient On The Phone
I know you do not want to think about your patients ever being unhappy, but even when you are top of your game things can go wrong. Your patients have many things happening in their lives and 2020 has been an extreme year of stress with the whole world turning upside...
Do You Know Why Your Patients Choose You?
I recently asked a dental team why their patients choose to come to them for their dental treatment and care, and not another dentist? They went quiet and had to really think about their answer. They said there were a number of reasons. One reason their patients chose...
This Is What Your Patients Really Care About
What do your patients really care about? Patients care mostly about themselves. Your patients want to know what is in it for them. If you are trying to only build the quality of the dentistry you have to offer with your patients, you are getting it wrong. Trying to...
Have You Thrown Out Good Old-Fashioned Customer Service?
It is a fact that if you can help make people feel good you will be more successful with your patients. It seems easy and guess what? It is. Over the years working in my Dental Practice and now working with many other Dental Practices, I soon worked out that the small...
