Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...Why Is The Conversation On The Phone, All About The Cost?
We all want to know the cost of something we are about to buy. Well most of us anyway. Why is that? Well because you value our money, you work hard for it and times are getting tough for many of us right now. Why wouldn't I ask how much something costs before I decide...
A Mistake Can Be An Opportunity For You To Deliver WOW.
Have you ever heard people say, "But I am only human." We all make mistakes, every single one of us. I'm sure you have at some point in time. What you aim for is to not make the same mistake over and over again without trying to fix the mistake. This is very true in...
Three Questions To Ask On Every New Patient Phone Call
The ability to ask great questions is a skill and a gift you can learn very easily? What do you think about that? Do you mind if I ask you a few questions so I know what you are really thinking right now? Do you ask enough questions? Do you answer calls in your dental...
You Want To Always Make Sure This Is Right In Your Dental Office.
I heard this line recently while watching the Footy Show...... “You Have To Get The Front Office Right Before The Players Start Playing!!!” And I thought…. This is so true for the Dental Office. This is true for every business. Your Front Office is vital to the...
You Could Be Developing a Bad Habit With Your Patients
" I am just calling to cancel my appointment," says your patient. "That's okay. Thank you for letting us know," says your team. No cancellation is okay, but there are times when patients do need to cancel their appointments and right now during COVID-19 there are many...
Learn How To Increase Your Dental Practice Telephone Conversions.
I often get asked, how I quickly and easily I doubled my New Patient call conversions and doubled the size of our Dental Practice along the way. I am a former primary school teacher who worked in and owned a dental practice with my husband, the Dentist. We were...
Choose This Person To Answer Your Phones
Most of your patients make an appointment with you over the phone. A person chooses to call your practice and then it all starts. The patient relationship begins on that very first phone call. So, it makes sense to have your very best communicator answering your...
One Small Change Can Make All The Difference
Part of being an effective communicator is to have fabulous eye contact. Eye contact at the same level is even better. You need to decide are you going to be sit or stand when you communicate with your patient? When I visit Dental Offices I am always intrigued when I...
You Could Be Stopping Your Patients From Going Ahead With Treatment.
You have been looking at your appointment book wondering why your patients are cancelling and changing appointments. Does this sound familiar? No I haven’t been secretly recording you!!! Part of the reason this is happening is that you end up helping your patients...
The Right People To Have On Your Team
Right now your whole team have been put to the test. Teams have had to step up and show what they are made of. Some have shown they are loyal and steadfast while others have failed! Your team have had to be flexible and think outside the box and you may have had...
