Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...Here Is A Great Checklist To Use Every Day At Your Practice
I have written about this before but I am still bewildered by what is so often taken for granted, good manners! Have a look around and you will see a mix of good and bad manners everywhere. There is one bad manner that really gets to me. When you open a door do you...
read moreFour Reasons Why Your Front Office People May Not Know What They Are Doing.
Have you ever said this under your breath? "Why are my team not getting their job done and under-performing?" You want them to be doing this and they are doing something completely different? We sometimes listen to our team answer the phone and they are awful. We...
read moreWe All Have One Worth Sharing
You have one and your patients have one. A story! And they are all worth sharing. We all learn so much from our stories. Some people have many stories and they are excited about sharing them. Others are less inclined to want to share their story unless asked. We learn...
read moreHow Many New Patient Calls Did You Receive Today?
Everyone who calls your dental office has already partly chosen you as their dentist. Something influenced them to choose to call you in the first place. It was either your fabulous website and SEO or a friend referred them after telling them how wonderful you are or...
read moreThe Wrong Question To Ask Your Patient
There are a number of questions not to ask your patient but my all time least favourite is..... "Have you been here before?" Why is this such a bad question to ask? Because you might as well say..... "“Who are you?" "I don’t remember who you are?” And what your...
read moreWhat Your Team Are Not Saying On The Phone
There is so much focus on what teams are saying and asking on the phone and how they should be saying things differently to get better results, but what about what your team are not saying. That first phone call to your dental office is crucial. On this call the...
read moreYour Team Struggle With This Every Day
It has come to my attention after speaking with many dental practice owners and teams that one of the biggest struggles their team has is overcoming their fear of selling to patients. Both the dentist and their team have this same struggle. But what is selling really?...
read moreWhat If You Are Not Getting This Right?
First your patient finds you then they speak to you on the phone and make an appointment. They now arrive at your practice for their appointment. This is all the beginning of your patient's experience. You want to ensure every part of the patient's experience...
read moreThe Third Concern Many Dentists Have
Dentists are struggling to get their patients to go ahead with necessary and important treatment. I can see many heads nodding as they read this. Most Dentists at some point have this concern. You may have this concern a lot of the time. Patients saying yes to their...
read moreThe Second Problem I Hear Dentists Complain About.
Last week I wrote about Dentists having no time to do dentistry, run their business and keep everyone happy! Dentists are also very concerned that they just don't have enough New Patients. I know because many Dentists tell me this! They are looking for a solution to...
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