Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...Keep Your Cool On The Phone And Do This
It seems lately that the biggest issue in the customer service industry is how to stay cool with your customers. We have seen a few Airlines struggling with customer service and how to deal with conflict. Answering the phone in your business can at times be very...
read moreThe Three Fundamentals of a Great Phone Call
Often, when you answer the phone in your Dental Practice you lose sight of “WHY” the person calling has called you in the first place. Remember, all you need to do is three things: Listen carefully Ask the right questions Make the Appointment It’s that simple. Or is...
read moreHow To Handle The Difficult Patient
We have all said this under our breath: “What a difficult patient!” You know the patient… You can’t seem to find a time that suits them. They cancel all the time. You are always following them up. They never want to have all their treatment completed. They are in pain...
read moreThe Hard Truth About Calls To Your Office
Most of you probably already know what a “call conversion” is. It is a call that comes into your dental office that then becomes an appointment. I like to take this one step further. A call that comes into your dental office that becomes an appointment that is then a...
read moreThis Is One Of The Biggest Traps In Your Dental Office
Life in your Dental Office is a busy place with people multi-tasking, following systems, offering the “Ultimate Patient Experience” and all with a very big smile. But unfortunately, you can easily get caught up in the system of the system which often means you lose...
read moreStop This. Are You a Fake Listener?
Are you a good listener? Or Do you pretend to be listening to someone? It usually doesn't take people long to realise you are tuned out and don’t really care about what they are saying. Maybe someone has done this to you? Take the time to be an active listener not a...
read moreThe Best Way To Follow Up With Your Patient
You follow up with your patients when they don't have another appointment. This means an appointment for their Preventive Care/Hygiene or Dental Treatment. There are two ways you follow up with your patients. The first way is to send out a generic and impersonal...
read moreMy Top Customer Service Patient Experience Tips
Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...
read moreThis Is Inevitable In Every Business If You Want Growth
Yes I am talking about change. Changes are everywhere. Change is living. Change is about growing. Change is inevitable and inescapable! Change is about transformation and modification. But you still have two choices. To change or not to change. You can plan and...
read moreAre You Asking Your Patients This Question Straight Away?
While you are out and about, sitting in a doctor's surgery, at the Chiropractor or Physiotherapist, start listening to the calls coming into their office. Listen to how the phones are being answered. Listen to the tone on the call and the questions being asked. It's...
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