Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...A Secret To Communicating With Your Patient
What is effective communication? This is my definition: It's the transfer of PURPOSEFUL thoughts and ideas to another person that are fully UNDERSTOOD. Does that make sense? Every day and all day in your dental offices you are communicating with your patients, with...
read moreEveryone In Your Team Needs This Skill
There is so much focus on training Dentists on how to get patients to say yes to treatment. My concern is, what happens next in the Dental Office? So often when a patient says yes to treatment, they leave the practice saying no to the front office team. Now I wouldn’t...
read moreTreatment Acceptance STARTS On The Phone
Most of the time when the Phone rings at the Dental Office, the caller has a Dental Issue they are concerned about. With the correct sequence of questions and information, the patient will begin their Treatment Acceptance while they make their appointment. I believe...
read moreHaving This Will Make Life So Much Easier
I was recently reading an excellent blog article about a Dental Assistant and her experience starting her new job and the frustrations that she experienced. It started me thinking about all aspects involved in the dental practice. Do we set things up so that...
read moreHere Is A Great Checklist To Use Every Day At Your Practice
I have written about this before but I am still bewildered by what is so often taken for granted, good manners! Have a look around and you will see a mix of good and bad manners everywhere. There is one bad manner that really gets to me. When you open a door do you...
read moreFour Reasons Why Your Front Office People May Not Know What They Are Doing.
Have you ever said this under your breath? "Why are my team not getting their job done and under-performing?" You want them to be doing this and they are doing something completely different? We sometimes listen to our team answer the phone and they are awful. We...
read moreWe All Have One Worth Sharing
You have one and your patients have one. A story! And they are all worth sharing. We all learn so much from our stories. Some people have many stories and they are excited about sharing them. Others are less inclined to want to share their story unless asked. We learn...
read moreHow Many New Patient Calls Did You Receive Today?
Everyone who calls your dental office has already partly chosen you as their dentist. Something influenced them to choose to call you in the first place. It was either your fabulous website and SEO or a friend referred them after telling them how wonderful you are or...
read moreThe Wrong Question To Ask Your Patient
There are a number of questions not to ask your patient but my all time least favourite is..... "Have you been here before?" Why is this such a bad question to ask? Because you might as well say..... "“Who are you?" "I don’t remember who you are?” And what your...
read moreWhat Your Team Are Not Saying On The Phone
There is so much focus on what teams are saying and asking on the phone and how they should be saying things differently to get better results, but what about what your team are not saying. That first phone call to your dental office is crucial. On this call the...
read more
