Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...The Brutal Truth Of Dentistry Is……..
What an amazing weekend on the Gold Coast at The Dentistry By Women Forum 2019. Women from all over Australia joined together to share their stories, skills and practice growth with each other. The theme for the day was definitely about the journey we are all on in...
read moreYour Cancellation Policy Is Driving Patients Away
Have you ever thought about the hidden messages you send to your patients? I am talking about the WRONG hidden messages. I know your intention is NEVER to do the wrong thing by your patients, but it is happening more than you realise. One of these wrong messages is...
read moreThe Magic Ingredient For Your Dental Office
Laughter is the magic ingredient for a great life! Research has shown that if you do this everyday you are healthier, people love to be with you and you make people feel great! Laughter is so important in our Dental Office with our team and our patients. It might seem...
read moreYou Only Get One Chance At This.
When you answer the phone in a Dental Office you are the first person to person point of contact. Yes your marketing is the first point of contact. Marketing attracts potential patients to choose you and make contact with you. But for most callers to your dental...
read moreA Secret To Communicating With Your Patient
What is effective communication? This is my definition: It's the transfer of PURPOSEFUL thoughts and ideas to another person that are fully UNDERSTOOD. Does that make sense? Every day and all day in your dental offices you are communicating with your patients, with...
read moreEveryone In Your Team Needs This Skill
There is so much focus on training Dentists on how to get patients to say yes to treatment. My concern is, what happens next in the Dental Office? So often when a patient says yes to treatment, they leave the practice saying no to the front office team. Now I wouldn’t...
read moreTreatment Acceptance STARTS On The Phone
Most of the time when the Phone rings at the Dental Office, the caller has a Dental Issue they are concerned about. With the correct sequence of questions and information, the patient will begin their Treatment Acceptance while they make their appointment. I believe...
read moreHaving This Will Make Life So Much Easier
I was recently reading an excellent blog article about a Dental Assistant and her experience starting her new job and the frustrations that she experienced. It started me thinking about all aspects involved in the dental practice. Do we set things up so that...
read moreHere Is A Great Checklist To Use Every Day At Your Practice
I have written about this before but I am still bewildered by what is so often taken for granted, good manners! Have a look around and you will see a mix of good and bad manners everywhere. There is one bad manner that really gets to me. When you open a door do you...
read moreFour Reasons Why Your Front Office People May Not Know What They Are Doing.
Have you ever said this under your breath? "Why are my team not getting their job done and under-performing?" You want them to be doing this and they are doing something completely different? We sometimes listen to our team answer the phone and they are awful. We...
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