Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...
Be Careful. Are You Aware You Are Doing This?
I know I talk and write about this a lot. Yes, you guessed it. Cancellations. Lately I have read a lot of frustrated posts from Dental Practices regarding patients who cancel appointments. Even though most practices either receive many or some cancellation calls, the...
10 Facts About Dentistry
Fact #1: "Emergency Treatment is ten times more expensive as care." said Dr Howard Farran from Dentaltown. Your patients may not know this. I didn't know this. It is the same with so many things we neglect and stop paying attention to, we end up having to spend more...
There Are Parts Of Your Business That Your Patients Don’t Need To See
The best advice I ever heard was, "don’t air your dirty laundry in front of your patients." There are many aspects of your practice you need to keep private. After hearing this, I had a very close look at our dental office. What were our patients hearing while they...
Do You Speak The Same Language As Your Patients?
I am sure you have heard people say, "we are on the same page." When you are successfully connecting with people you are speaking their language. The language they understand immediately! When people understand you and get what you mean, they will trust you and they...
The Four Important Questions To Ask Your Patients If You Want Results
A true conversation is full of questions. When you have a conversation with your patient you need to be the one asking most of the questions? But what questions do you ask? There are four types of questions you should be asking your patients: 1. Open Questions An open...
Does Everyone In Your Team Know How To Be An Effective Communicator?
I know I focus a lot on how your team answer calls in your dental office, but the truth is that every person in your office is speaking to patients at some point, not only the people answering the phones. It is very easy to underestimate the level of communication...
The Reason Why Your Team Feel Every Call Is An Interruption To Their Day
Have you ever felt or heard someone say that the calls that come into their business are an interruption to their day? You may have felt this yourself. I know I did. A call coming into your business is the life of your business. That first call is what starts the...
One Question You Need To Ask Yourself.
Do you want to change enough to change? I love talking in riddles. I'm sure you would agree for improvement in your business to happen, changes must happen. You must be ready and willing to change. Your team must also be ready and willing to change. If your team are...
Getting Your Patients To Come Back To You
I am sure you hear the word reactivation so often in your Dental Practice. When you contact your patients to reactivate them, what are you really doing? To reactivate means to “restore to a state of activity”. You want to bring your patients back so that they are...
Keep Your Cool On The Phone And Do This
It seems lately that the biggest issue in the customer service industry is how to stay cool with your customers. We have seen a few Airlines struggling with customer service and how to deal with conflict. Answering the phone in your business can at times be very...
