Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...
My Hot Tips For Delivering Wow Customer Service
Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...
How To Answer The Questions People Ask When They Call Your Dental Practice
Wouldn't it be great if everyone that called your dental office asked this question: "Can I please make an appointment?" You would immediately find out what type of appointment they needed, what their dental problem and concern is and then ask if they would prefer a...
Lockdown Communication With Your Patients
During the COVID Lockdowns, make as many outgoing calls to your patients as possible. Call patients to reschedule their treatment and care before they call you. Reschedule your patients where possible even if you don't know for sure whether the lockdown, is going to...
10 Facts You May Not Know
Fact #1: "Emergency Treatment is ten times more expensive as care." said Dr Howard Farran from Dentaltown. Your patients may not know this. I didn't know this. It is the same with so many things we neglect and stop paying attention to, we end up having to spend more...
Your Patients Have Their Own Checklist
Did you know that your prospective patients calling your dental practice, have their own checklist? A checklist that they are ticking off before they choose to come in and see you as their dentist. I'm sure you would agree that on this checklist is finding out the...
The Definition Of A Good Practice Manager
Many Dentists are confused about whether they need a Practice Manager or not! I used to believe that most dental practices did not need a Practice Manager, even though for many years I was a Practice Manager. Surely, if you have a great team who are fully trained in...
What You Are Missing On Many Phone Calls
Did you know that most of us constantly want to know what the next step is? We wake up in the morning wanting directions and goals. This is the same when people call your dental office. They are looking for directions, answers to their questions and what the next step...
Do You Have a Sign Like This One?
In August 2016 I saw something in the window of a Dental Practice that did concern me. It made me think of the WRONG messages we unintentionally send our patients every day. BTW this Dental Practice is now CLOSED. Dental Phone Excellence BLOG 14th August 2016: Someone...
Too Much Information Is Not Always Good
Sometimes when you answer the phone in your Dental Practice you lose sight of “WHY” the person calling has called you in the first place. Remember, all you need to do is three things: Listen carefully Ask the right questions Make the Appointment It is that simple....
The Best Way To Reactivate Your Patient
I hear the word reactivation so often. When YOU contact YOUR patients to reactivate them, what does it really mean? Reactivate means to “restore to a state of activity”. You want to bring your patients back so that they are active in your appointment book. To me, the...
