Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...If You Have Enough New Patients Then Don’t Read This Blog.
I know converting more calls to appointments is not important to everyone otherwise everyone would be doing something about it. Some dentists have plenty of New Patients and don’t want any more. Some dentists have superstar front office performers who convert nearly...
read moreCancellations. Start To Focus On This.
Your team could be thinking this about cancellations. If a patient gives enough notice it is OK. Well is it OK? Your team still has to spend time changing appointments which means this takes time away from more effective and important parts of their day. So really it...
read moreNever Do This. Always Do This.
Do your team know what they should NEVER do and what they should ALWAYS do for your patients? Once you and your team are clear about the NEVER and ALWAYS with patients, then you can give your patients a memorable and positive experience. When you start thinking about...
read moreA Difficult Patient Is Really A Difficult Situation
Never ever be abrupt with your patients. I know there are situations when patients seem to be unreasonable and difficult but the reality is that the situation is often about the situation and not about the patient. It takes a very empathetic and caring person to see...
read moreYou Can Very Easily Lose Sight Of This With Your Patients
I recently had the pleasure of enjoying an amazing airline lounge. As I walked in there was a woman ahead of me. To keep things in order there was a roped pathway directing people to the reception desks. The woman didn't quite see the rope and went a different way....
read moreAre You On The Same Page As Your Patient?
Are you making your patients feel special? Are you making your long term patients feel extra special? Many dentists create what they want to sell, instead of listening to their patients and creating what their patients want to buy. This makes life very difficult for...
read moreYour Patients Care Most About This
What do your patients really care about? Patients care about themselves. Your patients want to know what is in it for them. If you are trying to only build quality with your patients then you are wasting your time. Trying to convince a caller to choose you and make an...
read moreWhy You Should Never Ask This Question
"Would you like to make an appointment?” The reason you NEVER want to ask a caller this question is because they can say NO. Then what do you say? What do you want the reply to be? YES. Of course. Yes, I do want an appointment. Stop being soft with your callers. You...
read moreThese Are The People To Listen To
There are so many people out there teaching us everything under the sun to help us in our personal lives and our businesses. But who do you choose? I choose people I like and they get me. Once I like someone I start to develop trust. I also choose to listen to people...
read moreThe Hard Truth About Calls To Your Office
Most of you probably already know what a "call conversion" is. It is a call that comes into your dental office that then becomes an appointment. I like to take this one step further. A call that comes into your dental office that becomes an appointment that is kept....
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