CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS
CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS 8 STEPS CHECKLISTA Better Way To Follow Up Your Patients and Get Results
You follow up with your patients when they don’t have another appointment. This means an appointment for their Preventive Care/Hygiene or Dental Treatment. There are two ways you follow up with your patients. The first way is to send out a generic and impersonal...
First Impressions: The Lasting Impact You Can’t Ignore.
Being Top Of Your Game When you answer the phone in a Dental Practice, you always want to be on top of your game with definite steps to follow. Knowing what to say to people on the phone is important. But what about how you sound on the phone? Yes, what you say and...
Putting Customers First: Strategies To Stay Focused on Their Needs
Have you ever noticed people in customer service, who appear rushed and distracted? The irony is that the people who are there to give excellent customer service to their customers, are so busy that they forget they are there to serve people and enhance their customer...
Why Effective Communication Is Essential For Your Practice’s Success
I know I focus a lot on how your team answer calls in your dental office, but the truth is that every person in your office is speaking to patients at some point, not only the people answering the phones. It is very easy to underestimate the level of communication...
Is Your Patient’s Next Step Clear and Simple or Confusing and Overwhelming?
When your patients come out to the front desk you presume they are ready to make their next appointment. The Dentist or dental assistant lets you know what the next step is with the patient’s treatment and care and you make an appointment for them. Easy and straight...
How To Find Out What Is Important To Your Patients
Did you know that your prospective patients calling your dental practice, have their own checklist? A checklist that they are ticking off before they choose to come in and see you as their dentist. I’m sure you would agree that on this checklist is finding out the...
You Could Be Driving Your Patients Away. What To Look Out For.
The DENTAL language your patients understand! Are you speaking the same language as your patients? When your patients understand you and get what you mean, they trust you and follow your advice, suggestions and recommendations. If your patients are not understanding...
Delivering Delight: The Key to Exceptional Customer Service
Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...
Boost Your Business: Why a Reliable Phone System is Key to Success.
I am always shocked to find so many dental offices who have an outdated phone system yet they have state of the art equipment in their surgery! I get the need to have the latest techniques and ways to provide your patients with the latest technology to create those...
Your Team Are Onstage At The Practice So Always Be Careful What You Say
The best advice I ever heard was, “Do not air your dirty laundry in front of your patients.” There are many aspects of your practice you need to keep private. After hearing this, I had a close look at our dental office. What were our patients hearing while they were...
