CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS
CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS 8 STEPS CHECKLISTThis Will Wow Your Patients
You must be wondering what that one thing is that will wow potential patients and the patients you already have. Well, there are many things we can all do on the phone and in our Dental Practice, that will make a huge difference to our patients and how they feel. But...
Three Important Parts Of Every Call
Often, when you answer the phone in your Dental Practice you lose sight of “WHY” the person calling has called you in the first place. Remember, all you need to do is three things: Listen carefully Ask the right questions Make the Appointment It’s that simple. Or is...
This Is What Your Patients Really Want
Did you know that your prospective patients calling your dental practice, have their own checklist? A checklist that they are ticking off before they choose to come in and see you as their dentist. I’m sure you would agree that on this checklist is finding out the...
Finding A Solution For Your Patient On The Phone Call
When a person calls a dental practice, it is usually because they have a dental problem or concern. Sometimes there is super urgency and sometimes not! People that call a dental practice are looking for some sort of immediate solution to their problem that is not...
What You Are Not Told About Following A System
Life in your Dental Office is a busy place with people multi-tasking, following systems, offering the “Ultimate Patient Experience” and all with a very big smile. But unfortunately, you can easily get caught up in the system of the system, and lose sight of what you...
Is Scheduling Your Patient’s Next Appointment Nice And Smooth?
When your patients come out to the front desk you presume they are ready to make their next appointment. The Dentist or dental assistant lets you know what the next step is with the patient’s treatment and care and you make an appointment for them. Easy and straight...
The Best Way To Help Your Team On Phone Calls
I am often asked, how do you give excellent customer service on the phone? The answer is, very easily. The best customer service you can give on a phone call, is by scheduling and confirming an appointment for the caller. You just need to have the right type of...
I Am Hearing This So Often On Phone Calls
What is happening? Or has this always been going on! I am hearing many Prospective New Patients calling dental offices, and going into a long description of the bad patient experience they had at their previous dental office. I suppose if the caller was happy with...
Who Are Your Influencers?
Many of you know that my father passed away and today has been 6 years since he left this Earth. I know many of you reading this blog have also experienced the loss of someone you love and admire. Each year I post this same blog to celebrate what he shared with me and...
Something Serious I Am Noticing On Business Phone Calls
As many of you know I listen to a lot of phone calls coming into Dental Practices. I listen, examine and offer the very best training, with strategies to make communication with patients easier and much more effective. During the day I am also on the phone making...
