Learn How To Increase Your Dental Practice Telephone Conversions...
Learn How To Increase Your Dental Practice Telephone Conversions...
You Can Very Easily Lose Sight Of This With Your Patients
I recently had the pleasure of enjoying an amazing airline lounge. As I walked in there was a woman ahead of me. To keep things in order there was a roped pathway directing people to the reception desks. The woman didn't quite see the rope and went a different way....
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Are You On The Same Page As Your Patient?
Are you making your patients feel special? Are you making your long term patients feel extra special? Many dentists create what they want to sell, instead of listening to their patients and creating what their patients want to buy. This makes life very difficult for...
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Your Patients Care Most About This
What do your patients really care about? Patients care about themselves. Your patients want to know what is in it for them. If you are trying to only build quality with your patients then you are wasting your time. Trying to convince a caller to choose you and make an...
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Why You Should Never Ask This Question
"Would you like to make an appointment?” The reason you NEVER want to ask a caller this question is because they can say NO. Then what do you say? What do you want the reply to be? YES. Of course. Yes, I do want an appointment. Stop being soft with your callers. You...
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These Are The People To Listen To
There are so many people out there teaching us everything under the sun to help us in our personal lives and our businesses. But who do you choose? I choose people I like and they get me. Once I like someone I start to develop trust. I also choose to listen to people...
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The Hard Truth About Calls To Your Office
Most of you probably already know what a "call conversion" is. It is a call that comes into your dental office that then becomes an appointment. I like to take this one step further. A call that comes into your dental office that becomes an appointment that is kept....
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One Of The Best Ways To Keep In Touch With Your Patients
I often write about making sure you keep in touch with your patients and how you can do this. One great way to keep in touch with your patients is through social media. So many of your patients are now on social media, checking posts every hour or so and staying...
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Do This With Your Patients, Over And Over Again.
You all know what I am about to write about. Yes, customer service and the patient experience. Making your patients feel special and acknowledged is what you need to do over and over again. This is what keeps your patients coming back to you. Offering your patients...
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Inside The Mind Of Your Patient
I heard this recently on the radio, "Quality at an affordable price". What does this mean? What is quality and what is affordability in your Dental Practice? Quality is the standard you measure things against. Affordability is about being able to pay for something....
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The Best Way To Easily Talk With Your Patients
To really help your patients effectively you need to first be able to talk easily with them. Talking WITH your patient is different to talking TO your patient. You want ALL communication with your patient to be a discussion where your patient actually does more...
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