Do You Speak The Same Language As Your Patients?
I am sure you have heard people say, “we are on the same page.” When you are successfully connecting with people you are speaking their language. The language they understand immediately! When people understand you and get what you mean, they will trust...The Four Important Questions To Ask Your Patients If You Want Results
A true conversation is full of questions. When you have a conversation with your patient you need to be the one asking most of the questions? But what questions do you ask? There are four types of questions you should be asking your patients: 1. Open Questions An open...Does Everyone In Your Team Know How To Be An Effective Communicator?
I know I focus a lot on how your team answer calls in your dental office, but the truth is that every person in your office is speaking to patients at some point, not only the people answering the phones. It is very easy to underestimate the level of communication...The Reason Why Your Team Feel Every Call Is An Interruption To Their Day
Have you ever felt or heard someone say that the calls that come into their business are an interruption to their day? You may have felt this yourself. I know I did. A call coming into your business is the life of your business. That first call is what starts the...
