The Three Key Reasons Why You Answer The Phone In A Dental Office

Make sure your Team know what you expect from them when they answer the Phone and make Appointments. Often the people answering the Phone only know these two things: Answer the phone Make Appointments There are no specific directions given about how to answer the...

“I Only Work Here!”

It’s funny how things that happen during your day and things you hear people say make you think about customer satisfaction in your own business. I was watching the movie, Jurassic Park with my son yesterday. During the movie one of the large genetically created...

The Two Biggest Reasons Why Someone Will Choose Your Dental Office 

Once a person has decided its time to visit the dentist, whether it’s because they have not been for many years or because they have just moved into the area, they then have to decide which Dentist to see. Deciding which Dentist to see is very confusing for many...

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