“I Only Work Here!”
It’s funny how things that happen during your day and things you hear people say make you think about customer satisfaction in your own business. I was watching the movie, Jurassic Park with my son yesterday. During the movie one of the large genetically created...
The Two Biggest Reasons Why Someone Will Choose Your Dental Office
Once a person has decided its time to visit the dentist, whether it’s because they have not been for many years or because they have just moved into the area, they then have to decide which Dentist to see. Deciding which Dentist to see is very confusing for many...
Nine Things To Check To See If You Have The Right Person Answering Your Phone
Today I want you to walk past your Front Desk and listen to the people answering the Phones. Listen to what they are saying on the Phone, how they are saying it, what questions they are asking and are they listening to the person on the Phone. Answering the Phone in a...
The Five Essential Must-Do Steps You Need To Helping Your Caller Make An Appointment
Why do some patients make an appointment when they ring the Dental Office and some patients do not make an appointment? When a patient rings the Dental Office they usually have a Dental Concern or Problem. The callers also have different levels of readiness, different...
