This Is a Challenge In Many Practices. How To Fix It Quickly
Lately there has been a lot of chat about what to do when multiple phone calls are coming into a dental office. Ultimately the goal is to answer and offer solutions to all of our callers but in a busy practice this can be a challenge. The best solution is: “If you...Avoid These Mistakes If You Have To Place A Caller On Hold
Placing a caller on hold in your business is never the best practice but from time to time it is necessary and teams need to know how to do this correctly. If your team do not know how to place a caller on hold correctly it can be a disaster waiting to happen, and...Information Overload. How It Can Kill A Great Phone Call
Sometimes when you answer the phone in your Dental Practice you lose sight of “WHY” the person calling has called you in the first place. Remember, all you need to do is three things: Listen carefully Ask the right questions Make the Appointment It is that simple....
