Have you ever noticed people in customer service, who appear rushed and distracted? The irony is that the people who are there to give excellent customer service to their customers, are so busy that they forget they are there to serve people and enhance their customer...
Everyone who calls your dental office has already partly chosen you as their dentist. Something influenced the caller to call you in the first place. It was either your fabulous website and SEO or a friend referred them after telling them how wonderful you are, or...
“Learning is the process of acquiring new understanding, knowledge, behaviors, skills, values, attitudes, and preferences.” This is a great definition of learning but there is something missing. With everything we learn we should have a purpose. I often...
Do you talk with your patients? Do you remember what you spoke about? Start making a note of what you talk to your patients about. I know you take clinical notes and know everything about your patient’s teeth, but do you know enough about who your patients are? Do you...