CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS
CONVERT 60-70% MORE NEW PATIENT CALLS WITH THIS 8 STEPS CHECKLISTEnhancing Your Team’s Ability To Learn
“Learning is the process of acquiring new understanding, knowledge, behaviors, skills, values, attitudes, and preferences.” This is a great definition of learning but there is something missing. With everything we learn we should have a purpose. I often look up...
Highly Effective Phone Skills Versus Make It Up As You Go
We have all been in this situation at some point in our lives, where we didn't really know what to do, so we made it up as we went along. The problem with this strategy is that most of the time we get it wrong. Having the required skills will always lead you to being...
How To Change Your Patient’s Mind Without Force
"The art of persuasion refers to the ability to change people's minds, and sometimes their behaviors as well, without force, coercion, deception, or manipulation." Google search Persuasion is changing someone's mind in a positive way that is good not evil. Is being...
How To Supercharge Your Business By Recording Your Incoming Calls
So you are recording all of your incoming phone calls? This is the question I ask dentists when I start speaking with them about their businesses. I always presume that everyone knows what you can do once you record your incoming calls, so they must already be doing...
The Mistakes Not To Make When You Place Your Patient On Hold
Placing a caller on hold in your business is never the best practice but from time to time it is necessary and teams need to know how to do this correctly. If your team do not know how to place a caller on hold correctly it can be a disaster waiting to happen, and...
How You Can Easily Turn More Calls Into Kept Appointments
I often get asked, how I quickly and easily I doubled my New Patient call conversions and doubled the size of our Dental Practice along the way. I am a former primary school teacher who worked in and owned a dental practice with my husband, the Dentist. We were...
How To Stay Focused On Your Customer
Have you ever noticed people in customer service, who appear rushed and distracted? The irony is that the people who are there to give excellent customer service to their customers, are so busy that they forget they are there to serve people and enhance their customer...
How To Help Your Patients Feel More Comfortable
Laughter is the magic ingredient for a great life! Research has shown that if you do this everyday you are healthier, people love to be with you and you make people feel great! Laughter is so important in our Dental Office with our team and our patients. I know there...
It’s Time To Personalise The Service And Care You Offer Your Patients Before They Go Somewhere Else
You follow up with your patients when they don’t have another appointment. This means an appointment for their Preventive Care/Hygiene or Dental Treatment. There are two ways you follow up with your patients. The first way is to send out a generic and impersonal...
Is The Next Step For Your Patient Easy And Straight Forward, Or Is It All Over The Place?
When your patients come out to the front desk you presume they are ready to make their next appointment. The Dentist or dental assistant lets you know what the next step is with the patient’s treatment and care and you make an appointment for them. Easy and straight...
