Do This And Start Making More Appointments For Your Patients.

I recently heard a team member say, “but we can’t force the person on the phone to make an appointment.” What I really heard the team member say was, “I am really struggling to know what to say on the phone, so I can make the caller an appointment.” This is a very...

How To Make Or Break A Patient Relationship

There is so much talk lately about the importance of building rapport with patients, developing a relationship with your patient and making a connection with your patient. This is fabulous but when and how do you do this? If you believe that the time to build a...

I Can’t Believe How Many Business Owners Let This Happen.

I call a Dental Office and they are very busy and this is what I hear: “Thank you for calling Green Dental. Do you mind If I put you on hold.” (I am placed on hold before I even get to say a word!) Now I either get to listen to awful flute music or maybe a...

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