Do You Know That Case Acceptance STARTS On The Phone?

Most of the time when the Phone rings at the Dental Office, the caller has a Dental Issue they are concerned about. With the correct sequence of questions and information, the patient will begin their Treatment Acceptance while they make their appointment. I believe...

Are You Covering All These Important Steps In Treatment Acceptance?

Treatment Acceptance is such a vital part of all Dental Offices. Treatment acceptance involves: 1. How to approach the patient 2. How to Centre the treatment around the patient 3. Knowing what to say and when 4. How to be a great listener 5. Being ready for your...

The #1 Magic Ingredient To All Phone Calls…

According to Wikipedia Agreeability is defined as a “personality trait manifesting itself in individual behavioral characteristics that are perceived as kind, sympathetic, cooperative, warm and considerate.” If you want to get on with people and do well in your...

Time for Reflection

Thank you Rachel for sharing your thoughts. You are such a wise person and Dentist!

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