The Brutal Truth About Dentistry Is……..

What an amazing weekend on the Gold Coast at The Dentistry By Women Forum 2019. Women from all over Australia joined together to share their stories, skills and practice growth with each other. The theme for the day was definitely about the journey we are all on in...

Your Cancellation Policy Is Driving Patients Away

Have you ever thought about the hidden messages you send to your patients? I am talking about the WRONG hidden messages. I know your intention is NEVER to do the wrong thing by your patients, but it is happening more than you realise. One of these wrong messages is...

The Magic Ingredient For Your Dental Office

Laughter is the magic ingredient for a great life! Research has shown that if you do this everyday you are healthier, people love to be with you and you make people feel great! Laughter is so important in our Dental Office with our team and our patients. It might seem...

You Only Get One Chance At This.

When you answer the phone in a Dental Office you are the first person to person point of contact. Yes your marketing is the first point of contact. Marketing attracts potential patients to choose you and make contact with you. But for most callers to your dental...

A Secret To Communicating With Your Patient

What is effective communication? This is my definition: It’s the transfer of PURPOSEFUL thoughts and ideas to another person that are fully UNDERSTOOD. Does that make sense? Every day and all day in your dental offices you are communicating with your patients,...

Everyone In Your Team Needs This Skill

There is so much focus on training Dentists on how to get patients to say yes to treatment. My concern is, what happens next in the Dental Office? So often when a patient says yes to treatment, they leave the practice saying no to the front office team. Now I wouldn’t...

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