Why Do I have Trouble Keeping My Team Members?
I speak to many dentists each week and there are two question I get asked, over and over again. “Why do team members only stay at the practice for a short time? How do I hang on to my team?’ Dentists and business owners are scratching their heads,...This Is How I was Able To Easily Turn More Calls Into Kept Appointments
I often get asked, how I quickly and easily I doubled my New Patient call conversions and doubled the size of our Dental Practice along the way. I am a former primary school teacher who worked in and owned a dental practice with my husband, the Dentist. We were...These Are The Questions Your Patients Are Asking You On The Phone.
I am fascinated and confused when I read dental articles and blogs, that list all the questions that patients ask when they call a dental practice. I listen to calls coming into dental offices and these are not the questions that your patients or prospective patients...Two Things Happen When You Are Thrown Into The Deep End Of The Pool
“I was thrown in the deep end but it’s all good. I am still swimming.” I heard this recently from a young girl working in the front office of a dental practice. It got me thinking. Is this happening unintentionally in many other dental offices? Is your team swimming...Do You Sound Awful On The Phone?
Being Top Of Your Game When you answer the phone in a Dental Practice, you always want to be on top of your game with definite steps to follow. Knowing what to say to people on the phone is important. But what about how you sound on the phone? Yes, what you say and...
