How To Handle A Highly Emotional Phone Call
Most calls we receive in a Dental Practice are fairly straight forward. We make a connection with the caller, ask questions to find out more and the schedule and confirm an appointment to get everything started. But occasionally there are those calls that are quite...What To Say When So Many Callers Are Asking This Question
Most Dental Practices receive a lot of incoming calls each day. Some practices have a very high volume of calls and others have low volume. Whatever the number of incoming calls you have right now, you still need to answer these calls correctly and schedule...The Rules To Follow If You Want Excellent Phone Etiquette
Some people say etiquette is rather old fashioned when it comes to the modern relaxed world we live in today. Unfortunately for many people and many businesses, they have totally thrown out etiquette believing it is not important. Etiquette should be part of your...
