You Could Be Missing Out On A Significant Number Of Appointments Being Made
Some of my clients have chosen to use a Call Tracker company to measure their call results. It is such a great way to measure and track calls coming into the practice and see how the calls are handled by the team. When I look at the results of call tracking I see a...
Four Reasons Why Your Front Office People May Not Know What They Are Doing.
Have you ever said this under your breath? Does is seem like your team are just not getting their job done and under-performing? You want them to be doing this and they are doing something completely different? We sometimes listen to our team answer the phone and they...
Say This One Word To Your Callers And Watch What Happens
We say so many words when we are on the phone. Sometimes we focus on what we are saying and asking and unfortunately there are times when we just don’t think before we speak. The biggest advice I can give you about what to say to your caller every single time you...
