When Your Phone Rings The Caller Wants……
I need to confess. When the phone rang in our dental office I called it a phone enquiry. Worse still, I called it “JUST a phone enquiry.” OK I said it. I am not proud of it but I did go on to change how I was thinking. I worked out that the phone enquiries were all...
This Simple Step Really Makes Or Breaks A Patient Relationship.
There is so much talk about building rapport with patients, developing a relationship with your patient and making a connection with your patient. This is fabulous but no one has talked about when and how you do this. If you believe that the time to build a lasting...
You Must Use Words That Your Patient Will Understand
Do you scratch your head trying to work out why patients say “No” to their necessary dental treatment? The problem might be that your patient did not understand the importance and urgency of their treatment. The problem could actually be you! The words you choose when...
