

When Your Phone Rings The Caller Wants……
I need to confess. When the phone rang in our dental office I called it a phone enquiry. Worse still, I called it “JUST a phone enquiry.” OK I said it. I am not proud of it but I did go on to change how I was thinking. I worked out that the phone enquiries were all...
This Simple Step Really Makes Or Breaks A Patient Relationship.
There is so much talk about building rapport with patients, developing a relationship with your patient and making a connection with your patient. This is fabulous but no one has talked about when and how you do this. If you believe that the time to build a lasting...