A Difficult Patient Is Really A Difficult Situation
Never ever be abrupt with your patients. I know there are situations when patients seem to be unreasonable and difficult but the reality is that the situation is often about the situation and not about the patient. It takes a very empathetic and caring person to see...
You Can Very Easily Lose Sight Of This With Your Patients
I recently had the pleasure of enjoying an amazing airline lounge. As I walked in there was a woman ahead of me. To keep things in order there was a roped pathway directing people to the reception desks. The woman didn’t quite see the rope and went a different...
Are You On The Same Page As Your Patient?
Are you making your patients feel special? Are you making your long term patients feel extra special? Many dentists create what they want to sell, instead of listening to their patients and creating what their patients want to buy. This makes life very difficult for...
