I know I focus a lot on how your team answer calls in your dental office, but the truth is that every person in your office is speaking to patients at some point, not only the people answering the phones. It is very easy to underestimate the level of communication...
“I was thrown in the deep end but it’s all good. I am still swimming.” I heard this recently from a young girl working in the front office of a dental practice. It got me thinking. Is this happening unintentionally in many other dental offices? Is your team swimming...
Placing a caller on hold in your business is never the best practice but from time to time it is necessary and teams need to know how to do this correctly. If your team do not know how to place a caller on hold correctly it can be a disaster waiting to happen, and...